Research
June 12, 2015
Jaeger-LeCoultre customer service
By Joe McCarthy
When consumers encounter a problem with a product or have a bad experience, they generally try to troubleshoot it on their own, making call centers a last resort, according to a new report by Mattersight.
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","iv":"174e5f5b2a0c2ff32ef50fda9b1bdc19","s":"8aa7ad97122133f7"}
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