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Research

Affluent consumers’ luxury department store patronage stagnant: study

June 16, 2011

 

Bergdorf Goodman scores top-spot in customer experienceUpscale department stores Barneys New York, Nordstrom and Bergdorf Goodman are rated as luxury consumers' favorite retailers, but even these big brands are having trouble catching the target market, according to a study by Unity Marketing.

Other contenders such as Neiman Marcus, Bloomingdale's and Lord & Taylor are also showing stagnant interest from luxury consumers this quarter. In fact, the study showed that these department stores peaked in the third quarter of 2010.

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