NEW YORK – A brand must organize, map and socialize a customer experience ecosystem to make consumers' journey as easy and enjoyable as possible, according to an expert at Forrester’s Customer Experience Forum 2011.
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","iv":"969a978d98df3edb892d52c4378d5f05","s":"6b7c7e05205fd13f"}