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Neiman Marcus introduces click-and-collect to improve cross-channel experience

July 11, 2014

Department store chain Neiman Marcus is offering consumers the option to purchase online and pick up in-store.

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Benetti looks to reduce energy consumption of entry-level yacht

July 11, 2014

Italian yacht designer and manufacturer Benetti is launching its latest line of entry-level yachts at the Cannes Yachting Festival Sept. 9-14.

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Bentley expands lifestyle projects via Vertu partnership

July 10, 2014

British automaker Bentley Motors is embarking on a five-year partnership with high-end smartphone manufacturer Vertu to further round out its lifestyle options.

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Rolls-Royce half-year global sales up 33pc over last year

July 8, 2014

Rolls-Royce Motor Cars experienced record half-year sales, with growth in all regions.

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Maserati sees 323pc sales gain in first half of 2014

July 2, 2014

Italian automaker Maserati is continuing to break sales records in North America with the announcement that the month of June yielded the strongest sales during the brand’s 100-year history.

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LVMH aims to fix talent drought through education program

July 2, 2014

Since brands continue to struggle to recruit adequate creative talent, luxury conglomerate LVMH Moët Hennessy Louis Vuitton has created a new professional training program, L’Institut des Métiers D’Excellence, or IME, to lessen the burden.

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Michael Kors creates new role in response to growth in Asia

June 30, 2014

U.S. apparel brand Michael Kors tapped Tiffany & Co.’s former senior vice president of Asia, Stephane Lafay, to act as president of the region.

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Douglas Elliman responds to digital shift with Zillow partnership

June 27, 2014

Real estate brokerage Douglas Elliman is teaming up with digital real estate marketplace Zillow to gain better Web site placement and improve listing accuracy.

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Stop being the victim of an outdated ecosystem: Forrester analyst

June 26, 2014

NEW YORK – Many companies have not adapted their environments, and all aspects of their business, to reflect the evolved customer-centric age, said a senior Forrester analyst June 25 at Forrester’s Forum for Customer Experience Professionals East: “Why Good Is Not Good Enough.”

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Centralized measurement of customer satisfaction ensures standard experience

June 26, 2014

NEW YORK – The consumer’s voice needs to be more a part of the measurement of client satisfaction than numbers, said an executive from Automatic Data Processing June 25 at Forrester’s Forum for Customer Experience Professionals East: “Why Good Is Not Good Enough.”

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