The increase in holiday transactions made via ecommerce channels as well as the tendency for consumers to exchange unwanted holiday gifts leaves luxury marketers with the opportunity to gather information from prospects and impress them through in-person and digitally-based service in the coming weeks.
Multichannel service approach key to convert holiday returns to repeat business
Posted ByTricia CarrOn In Featured,Industry sectors,Multichannel,News,Retail | No Comments{"ct":"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","iv":"48cb732ddef2beeb4cbfd4e6bbd1ed44","s":"400d5ff353aa2fdd"}