In-store
June 27, 2013
By Erin Shea
NEW YORK – A Waldorf Astoria executive at Forrester Research’s Forum for Customer Experience Professionals East 2013 said that luxury hotels compete against one another with guest experiences.
{"ct":"oDywMdpRB1Npv473PjD2hpmLxi1U60BRlayzrO6qIBAGyW26E23RG6cIbRfrJ0FZVcZBBIYo5xg5BBYNtbHtKrR9p3mmxD8ResWeK0G7RwUucB7ejUAr2gjjjUXuEqZGB\/iUmIzMippaV0o\/0k2vYWX\/3+NpaAfbSQFaOby32SR5pZK5de9ZlTRBwV+6bXrbi9yzD1wZCAb0N7bz1NHeKKL2ZCuoB2KFpSLMZatVCLesarAduNFdsFc2xSSYQlnnH786P79mb+vG8Fcq2VGMbi66+ui6rVUyz3bPU6IYOVcGgUJPV\/LAVs7CkKslax48TG3rdbrT0GcTdEjZ2Tbn26\/YdzNI0wym0ns0KbXT8ur07mfPdUBGZPUjnLJ+HIlNgc2wgPrGtVKmHUWV2I69Fa3fITgLTfm+L9pq6HXzb0SMYjoJ+jzaV562kUwSECjsgnp7VOsyjK\/xSx6FxAXe+wnbdx5qXJnj898yFiiDSpW87MSnyZ62zoQxjiJZMyoKX0LrY3Qn+5ZkV5ALZjDD6el669fhv6t3f28fWxW48moN4YFWtySW2zxFd\/dz\/4pXJLH7xR2WuOWw\/gj+dM2jriVh\/YTryB7lUk28KHR6FuIPcsrqJyiVoKxpw3jsE3a+5+a1gO6Wj6i3H\/LsbU0MD6EE5XFoJkNGGlDkEOZGoZdMBEyHLRiwuUFWzCNv0ikkat3\/6odBx4IexLiY2+vaurbbzvpJ0rdrSpaP\/1KB13Lil6cV6A2Q73Ccub+Cz1mq6rEnQlR2qpHTJAerTufPlc+3uMdL9E1rPhDmygMGzuqq4ddaR0PKnQbEaRXkGB6\/WLRQI8srmz8tb+nHF0KE4iiW\/qjaDZcCH3XeajRE2+234sewGpSfg6zS8S1M\/4vOSpsS+LZTVyoXje3vI+qJqkfoO5743JFJbfRdx+4k2kxHdf2asGMxPU1+iwP\/QpuVoTjwIxOq4Vk58\/B5OoCNjt7pgjCruBt2YUmrMmytjVz7ivJ8c8DYwsGMEz37U2jowEnw4Wjq28ZPho7pdRYZAeYuU1TWidk5vQPYGxJ5sFSyX2\/rzVGHJM5X+Oo5H5Fa2A48C8xl+iMHaF66kbFw3g79102nUkZPd+Q8ciWR94oL9qkg7ImkhC9+SyZzGtwOvBM8Mu26s8VfHa7XpHpran775Ox6QO3B\/bd\/AMx5L5PhWEaCc3Mkryzy0UUAS+sSVa9COq52hZJ2enx4zM0aN4depmMFPnxim6sDUGm9gdwMBGaJpIPqzahbyZjV+31J5ctJTo\/QOmXr7fjhhl0JqbnmPNeUndKOufYk+Hf8GwPczWArfS2jkj8MEwwwIIjUqIwaBgDmfMekeDtT\/kifA7rf8n3kG5bp+V7N\/t+c\/gknmafm\/+mBaLJBd6EtklHMNuYkk\/5mgBQedenplUoXf2nYcI8QsZKs1qA0Ye4O96Pr+YyR0kNKx1lpcDBpys4bNdsVHb2PFLiQdk6cX12j+NT\/bqal9fPr70uWbemukpXJoyysJzUnW1trH++e8hhy9GHwh5w1rUDWG9lai+Ul4W0t8DXpxtcP4d1qJ6pwM7ERONaPU1vh7z3KyzSDw5Ss8+FtW97FxWxR5xufzuIV+Fl+vcnRFUfG9srJMhAYKFFDlmQ6lp25NDP0SeMG6cQo6evifhdE2e9ZFPzETk\/GZRh+k+2oUyA7UafXZy+jop9QP4h\/UX3rvZG5xcymBv09EXv6yPeinWn2QWJnPoa4Zkh\/ON0AFVdx\/XAsWEqleWPzYtvEda3\/4MOKproGJP6E3yF\/XEtcV5IUeKlwylf\/Yj7Hlv5yATrNacvlu\/kLg+JSg18Ehong0mTi+MG4BmfN1MHs0oP3OSY5Yp+pKVsSCNWo9cty6kyIWcR1Sx0UyupAu9eTE\/VGoVulpnsVlnWVHFhewyCmkORawAj94XS051b3jOMe5ApCfwJiSrLrXLGFkL\/qvv0LU3E363YN8uADu0\/wy2w50Fmm64Hedyw3L+jufuTIbhoeTpDorUYwkj4LlGDyqtvO6IdCGXn2drQARkEZwvN4KhbIVQvb8P\/Bb39YNJ2lj13fF2MQGAwYPJDqyNLfgwQzs+98qX4twBN0qAAYkquQdcrHAR0ax\/lM\/6ZxzaUpNuR29UtDtdjbNRvPPzXbTLAilXhOmgol3HM5IWCPmg8gfLNCvjI3hGINEc4\/mOHX3jpRS8Hwc7Ubs\/7WlJjpKhA+uF4HiSI3mwUUY1oMxNqWO8\/bCW6O9BF17UB3V14hDPHBBUULsDZ7wd73zi3KapF9+4e6p4pVfpn6587Z\/xunquzCAyDfY0cxTGBavPjyxVyKwqlyObNoMr\/R8CyLnyZ6SLD8duyUKZokQGsVlzVyouFgnvNnrpzQkBhsSVm0QD\/PC9Tyh2E33j+q8MVjLQDt9KF0XFnShk9qpJZeQUK0o8vkXhB2FtTOLjdd0zNm7H1l0MKOdyf8JPq4HgCcxyRa3YJd+oI8QJxplzF0UOmGux6p\/234fP0b+jcB2FQkICT6D3+WSCZk+W8RwXK19+k5neVmFFk28bNJHzY8WVG8Dp+tYjJdF6DqE4cRfQ4sNWUP1I7mZfItOQiyVsrmf9w\/7lY8HwfstiZYV7yyMMod+LZG5gln\/JQR5T7z7dvW+aq14QceUc27vdBhJCfQwt\/+25soGHDEabMJMROTcOBsRS2v+IRq0qIj64Ndg38jK\/IUVheJqk6w\/i5HktdjpfjlvRqRjFHQGA3gsWwjoR6QwIDPWPXTppM\/KsKltN0Kg3M9f2tz3p9cjbkm6rT\/bGYwamoO1jGJBimMxhV1Cl2HOYOSuXeJeYc7VkAbcBT2UxJ8LSd8Mt\/fc8HhxJVDUWNY8FtKP7ktdlm2PgFJtMQFZTRVShoN0jef+uC5DP5954PF62kDBzZL2PEh676nUn\/9BJSLVhz4OIlnpf05Tks+IEwbVU6hKruqbDQm\/9+hqMCJWVpRICAs0C0A5T1e1tvlEo3qyGjdc8UlTNEay+9+ma\/p9xEHSi4f8OWNbojFSlAL\/fNN+1NkIDOGVj8TP9a9JMxU2lVuwy8QNPtuJZFpdDPacYhcLwERxvZcgmb9ot7360yFjv9QK3FJEAyToVVOPeKbFI1MBJG+4pY7Y1Fmd7CEBvpUxiufx6eD42Lp+nVGZOD8tsMUdqhMZ8twBXCk3BicI89ZtvGZmfULi2uRrFymsdncjIi4dycLqKmh9JtLsrQiGJDj5bqNDWn2+2w63ZCclxthXxVAfMV2s4hMcip9Vc7idmFUxdPgzK7fMJHULamG3trBIkapjr09R9RgIzGjMsXOU+KooaaxuOcxaXudPtgSqCveirm4hl4AlSeM0l4hB29qXMY0iSJKtR83iC032R+3em7TMn7ZcNoLGcx2RVjf3suTviqg0OJzwq\/CS3B8qRj979VO9v8GUo48loc2zEoL30KADKAz3d2bANNm2yR7hqXLbDkvMKQ52RI58lzineyEbloQH2jBIB\/KGrhJaSl3VSUyCz2Kkc0uU1ItVdIpVX0iftg8oOJ4BpzuZmXydruzlscbCWJznUd8Ia7znqKt8o8iJpqMQm2D\/rqu3X2+uzbfselT7UNcND9Ri4i3NeuuPV9\/XdhOt+QEco\/RBnltyHesFC87unEVt+pfLlznlTsEj8VCQuRdFGMnJ5C\/geskL51Ctu\/mCGvNTmV4yvuz8EjRJz\/1wtHvuu1uB691B7aSfYt6QHzeTNBW9La2wvfxenT68GEpU6b+0Pn+Pj9w+jcyOMrUOu1OZZbL47j1VHEOYOjdK28H9IxUdtWIFUkz+PfTCzmI+OBJE3QJ0WLz\/YF\/DoG3o+z4C92IlbqUlDYON8oHoNLS4KTCU824Z8sbcl4Ttjqr7\/7RICEeRlGRavbLutcSPK9OFG4CxoQy5D\/KDSYyIrlh2nsdFFSW58XbTiXG41N3SH+eGbnx0DpgN4OupwmAMfG1wDpUlyAv40PNYkGjmLewRgmNE92W0maIGDMxbAL2N\/noS3NI2znelNybtgor6dIjDuHnetgl+47F3NdWEaYopkQmQaXjgJHGnXPfNMznckami2yFCKr4BcKI9pFtYZkI\/AWnbbxuNEXrriTvDMNzpdE3JPTxXnu5Oj0vnSC2ldxjjfmyBnjbVUlot+8RnsO9iNXayEmu5E45JdArv\/ixpCBX13kyRt4uaNl+9DPchpYF+kr\/1h6Hylb+LWZpq4INqmkvY5ibBc6FIMdZVx2VXgXadYSvdCj+Lpym4g6zCsKWzfQpaOFHWu7EjQ9GPJmXABOrOb6+Uyn4gCuxd0NAa\/2+xB+cyQtuTTdenSBpidSVWFaEozgfFrepy+8Za9mqzlCax+3+HfRQR92\/8RDvsdkS7R2Xcnpiwx7jBws1JlA8ekZBdYGf7u1MCKm19zHWSKNwM6OTKOoPJbaFjS7IKJ0dvVEvnoF8XyxEbvoYYv9\/XKeyKuhaJnojaE89rIirdfxJRsp\/ZUUY2gBcuxBcqpHSRkdQW8EaA0YeRnlVhExcwApx\/sQ7Xb8we7FfVk0EGP3Li2sRLthz\/\/hTvKZlPHmQPGjBkM1fBlzVuyBFY+tne2y6CC47WHQX0E9n2UyhR8Z7f87aRDe55FkOR212DgmKPuI5R43LjbX1ZYWky7\/qvmVezcFyRJOGFSVJ6u8ObavsufD+h12Ica5YP\/4X5ZyJae5PHZ0Wwk\/Jg5SqEL4+ohKJXah1QrPEjqO00zCKojly6MhS6EADR\/FHaofd2S99mJ5ss3QdpgI7mCgztlmw8b+jBTu87CV18eqUZstgs31pJtjB0gT\/yQIupKPxyF6mcqQ4ydGHAQwdWL0IGoxJ8H1KAkpiy3qUE82a2Em2TUjp1ZGiQxvXItgdyhOYwQyjI6R2fZRVz1KROOwOHJDyh26kv97QHZc+\/K7rEqOukid9lodBlhBZap3+iWTY+9Qwj9OOQV3A0pz9blo5\/lmzNhF5KSmxulFW5DYou2DbpisyXSDHDbHGtc90VgO5Dfl+FPqo5aLLdPoi5rIen6SaunmHNA6sRkbAIwGBrJAP68SwF9P9AJMWOehHtMPZ0p\/NDCX1U6+TKyyuE67UXSUkGCs1t7\/AVU9ViYdeM1qTmy0r3mQEiZpaAKM6\/f\/5TU\/S+WZIIGwD9Ryly2d1+K2BDFlVb8qWYm4MBuGDMnhxmhRvzqkPw3NDmVJjn6sE1QNQaSphfpWa23sKZPfDW7rWIn8Q4h+Ew3Y7YrrPZBpOmdgrQib8jJRubCJWaE0uTbT02a\/XQ57y+LnaKZrxnR98YRsSGHyxlxg2FKVJfX8qdwsLcb9eV3X5hmGygk4ZbiVOkQPVKRUoSIo2m+lVSJZ4+LX1CRprW56TO3e3w2+ZDnr2lkWJczFsEqtnNwPLu+loh63aH1YfgQCcaIe4ijqvQ9\/0iXS9YUdjMryKqdt\/QpXY7llQef09CedRLb7hnb6PokSmfBy4UD\/TOeWBZr4DU1pHgu7zipCzYgk61D9p8y6a7ulaVj2dNraJVje7IJMC3ttv\/OlDSKvMmW5rEF6aLxP3lQg4B5rXgBfxElrqug5O5UGmyAFJvxHO8irpLzkqIi8xiKjJcgz2psOvvQzKs7E+ELg+dtwB5l5xrcGKYnCUMCNumqn1JEBs2eYYknfMH3dOW4+Yp+qDXkaUNuTMRePOOnKDBb7Es7qT4v+ZBCIF9p3n6uy39mBRcSsdPi7HPj+iUReQta0SZ0mI6wp0DvPE25L0W+B8GOGA1X3tTKvpTOsk5iJ3GsecU24pFTYijmLhstjKyi2H6efHSxgJpybi3zQwK+aTgzaLZJGlXBj3yeEfj22Lc7hsMGmRyXpdIMKNjf3bytXsU8cuuGs9ePZrDRoGR1+lo1sYWtHnvBoa8Cuxx\/3L1GVV287jb90hdN6dFB1V9HYLsebrf48n6Z7c449fwz9VQQAIiSoGNZEAaM8doS4BHRZlTFiUwx68cYlDGVZTxkIiKzIuxmU2Bpm4o74ZvFKkq+o6fg4N+f6tQx6mRJ31vaECwXMcnty7yIljtdzy\/PYNw3Z4hG6LAlA3PH1FlGXtsUgislND52wwVXWjK2FR3HbJ+kKE7qMtgjMKemHffGpC8N5hBXyttwDS6vk76EEPlNdXGMmmp9Yxm+dqJSvTYiMuiiA7xZ1G4OX8XrFvZQFVr8WPC5cP5uSu48Kes0PSLFlo4vjvMSsNz5I9S3s9A0raFMXlKAdryke\/YleyzU4ct\/MgjRW9\/fiQ+Er5vm7T0uRwliJuiai\/YzWImRy6\/EHWkSVylcSRUItP6J\/IHeZelG42d8ITErwke6rlScBT27\/Y4hI55wtaJC773bGeLKpvyIdVwTQNcHUJ8WKa+L6Himh5BOLfXzMGGFmhvXL65MPW03grcoOv3akg5JxB960G2BQHAvWO80LBP5Ig0iQ00O0JaXitjEkQRyVy+IsedXeYX3QthCZVDJNzqUCumPY43W4f1nTPAwsHQUukezFBzon3z3SOQbs7b047B7DMd\/QnpSAaUEhMRcZQIcKY6cMl\/eV3o0PihfLKY2yyc9T2puMRjR9ANMJI4dqPztnOPqKdcef3EibSy3XZcLubUQQRNXH\/GeqYjK16iahRTAvQLnRUU9S17J\/7xvk4UaJq+X9YQSWWeDvsYdTEVwyejTZHaQekS+aO+bEwvS95+piriWyv\/7dMjN\/BRlYEMLRKHOXd8yHHNzkrOMJ+HYlldV+RhEeNUkpdiNHAVrDCFq9IcowHPE9z6aIq3cPsnWJO\/LfJLB2Knebr\/v5WsOXDiE26G0tTzitTw8K7Zwp7nTSKX2Qgj4iaVACJRPYeuyDmgxOZlFuSHe9MNdLRTI4YN\/Cak0CYkZUDtHiPlwCWlOkH5N9sqnKu3PRKARazNyXLzQKZQQym0h6EWm5F\/WrGrlEx7UY3aZZynHBuIgqhTxHSZxqus2a\/mOdGAwZ26ilneNkRdfnd9RbJmMjG+2rTkTigawKcE3\/+dEfJNi2AU1KNGy0yoFj9cBB2ckXlQtrXqBTzCITHQvML1oGHqAQlDtOFhT7rQildiMDLa99cCnlQvG6pm8QFVo4nhrGN7o0RsxWTwYYfbysXUqMYZ0ncX6GoOWBRj9E9RVt1YFRnrqxmzzVlvRvib\/15qdCxVu8oXnm6VCLvl3Mv72gX9vjSD4ie4D+r+OUebkBsnuHjnSnoBK1L0TX6SrZVFLO80dyYrLRwcd8lcFbLzO33mUMkxYX7ww5lLkjMr9MPaF\/FpCRKV9vJ7UfheEcVRJ04n9rNHF\/l486p+5mpp03lq8hF5SLqRZNt5\/fONJw4Qtidb+48Vf9ztgoLk5nPoFqTXlmaI0qBERbwofb2ne+ea6F6h6D\/U\/2FyhxHgrCoakpvq9rUmXZI86c\/39\/tdDk3g\/WHUXt1PRVMHClKc\/aahu36lJTKcM6e7jjxZb5u3NO\/7uvqJ4KrOfcH3sYprnrgpZbGNIaViS8WeoXzLLM7iltB7cg9TCh0xVhOHEi7TT2FjeSBhwQ\/yEUqApFhCBC\/l+ddKl+Lq7pN1efMw\/Sr7NrMQg==","iv":"6c343dcd430971f3994dafc64ff3086d","s":"116e126d27503075"}
Share your thoughts. Click here