Personalized CX cannot be overlooked online
Posted By Katie Tamola On In Featured,Industry sectors,News,Research,Retail | No Comments{"ct":"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","iv":"8cd7bb8c2d899947ad6ceca9fe90551a","s":"c7004845ea207e60"}