Personalized CX cannot be overlooked online
Posted ByKatie TamolaOn In Featured,Industry sectors,News,Research,Retail | No Comments{"ct":"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","iv":"75c5884b7b211001e529b0bfc4f1f283","s":"991b853baed42e1e"}