Personalized CX cannot be overlooked online
Posted ByKatie TamolaOn In Featured,Industry sectors,News,Research,Retail | No Comments{"ct":"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","iv":"b664e13b4ad829d95fd7c8dd14e119f7","s":"f662e8c2e035f662"}