Personalized CX cannot be overlooked online
Posted ByKatie TamolaOn In Featured,Industry sectors,News,Research,Retail | No Comments{"ct":"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","iv":"ebe8fad946e4ec29691686d568ff0f15","s":"b2b700aea664be97"}
