Personalized CX cannot be overlooked online
Posted ByKatie TamolaOn In Featured,Industry sectors,News,Research,Retail | No Comments{"ct":"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","iv":"54c5bef2c3a570bce90aa69d37b65ad5","s":"a6caa431a1f76172"}
