Personalized CX cannot be overlooked online
Posted ByKatie TamolaOn In Featured,Industry sectors,News,Research,Retail | No Comments{"ct":"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","iv":"8e7f56c158bc9ece183982622b457dff","s":"637e3ee8d6f543e7"}