Personalized CX cannot be overlooked online
Posted ByKatie TamolaOn In Featured,Industry sectors,News,Research,Retail | No Comments{"ct":"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","iv":"395f2d70d995bb55306687d79dccf4e1","s":"a363b28b0e867ab5"}