Personalized CX cannot be overlooked online
Posted ByKatie TamolaOn In Featured,Industry sectors,News,Research,Retail | No Comments{"ct":"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","iv":"f0c4b1c2d5df28c56a25584d10b8318b","s":"a10a71191c63cfe0"}
