Personalized CX cannot be overlooked online
Posted ByKatie TamolaOn In Featured,Industry sectors,News,Research,Retail | No Comments{"ct":"UoJJUIQgGXSbwStoNBlicMbgub9BLOq5h0Pop56kUfLUIp63LnxXppp2+suh5L4ITuidLxei9wO0Kneu8yWTzJClNQeA9Ka5burhE\/8ch0oU13zCtbWOtQeL82mA4OCTWoiOwqw\/AZw+ipEn2\/D+q9aQTaMgSfA3efkuRGe3\/VHBPyliX+WvJq1hNibWJem0gq8ABZnT\/jlMvlNoZxpd2IixtRjBGUTw9s\/EefuXtwJywucXluXUqh9TztQFBlb0GY\/O\/RSSE1MOyJlUZqgk63VTIeFpkybB\/0f0eCQpgVcafUxW2222jU1gNZPL\/fkjlkDxqsYTJ47rmvokuYICSgti34hU2t9c8LJJwiXXtID3bdCwMWAmOzStccm4LjY5+QQ7O7ZYJRXDiVW+pcMp3zH\/pEfDyB763rqOefn4QPmzdVImh\/j+kb131yEa9JDZrBknN53thN1FovbsQoD+ohXbQt2+o3IIFaz1dxkqKOX1QkL4snvnRIuX0jCDlP3eWed+mYd1LsUnXETAb9z0X65oMPiH4Van76kiy\/hAM1Tc\/zs3tFT4DoX0n0hXMasQrz\/As5v4l\/sN4dIsoVl5AeHIdT2e1o3\/Pyt+YcKnxMq4dqW6MkzbsQOP+Le8+Jnez3b9V3ZRP0HMk7CQpmJWYD5D8CJRMfSRnhHtBs9zqhIla2vcYv5Udy66GL3X4nlQHEryB1VDFJgOrcDlLgSgWzST8pieATEXfGXyUPNkYYQMwMcBewLhPzjIasBpCoCO7JFv3VcHno1cUrU1C72E1z9ln9EwpautgEagY7CX1FHVEIUfSVpsfalxj9FQkxKSyZc101tgCrQ7SSEmuP72m4IerwyjlNkGpQp6prumIgs9p\/qWmz8sDt6MiCsO\/eOgt7\/LKddIsU1r8enap\/KmDb3QmXax87xN8ZFS4NHXYvpFnNlXZlYYg3LNYyrKMTugGxK6w6xgDGeDwdF1r5E5DLpQ0E3Z2eegbP8ifpYY0uvhH9yUunCLcNBlpv2vNpf5\/p7r3uqyGgQzetwY1chrSOP4S8fAfjIJFTPWFqpjRm48sDOkBJD1lqxUwFw5Df4vfRLOYmzDYC6OlQnwn\/YKSJYualVmLaZmcPh3FuQDEqY8dTz0dMli5QL2vBgvXMSlOQQGizoRa4M9kmh9ZYX1rESB2rVGzXL6dhdaQHJaM4IDcc4AKw6Kt\/C6uQ1RzKyX\/4UysnPwXJO833WXY4td4GPtKgLpLdNFAifWE6FwmVYhv+lCWdoSJ29eBuT1sZKHdMxZeEKf966k0pxi7KZx975TgLbkg4l5cOCg+yMY9nZSEE4\/gnIGlMuE3aaogCan0kESwQI018TntvufWLxRr5gO\/G9X\/\/f+d4Zg7n2eE6e8Hdvu0gYAmGj7X2OUt65zmLuGmbR+AztXNehgcGFctszAietqfJeNYIvTcowXkMiO3sSB+Xk6aWWIAldgWQn6smhotVdedLs1IoA5XbzQovh1QDNGPXA6GA34B0jG\/EC2VxmYbgBta88C5HBJRJUSyo8X5kxaPDIEyTsvuJB7JP0ACMd9wBsxERn5Gykk+X04c\/\/6hclQKc7bvK2iHo6LK2C0gVB48edRvxwyhB6rOk+mkEq4BfKWe383dhhEgMYHY4btWYgQ\/yyNTm72mAr7eZq4\/RHFOGJHOvR5y13tltqKjMlTfJAZROxHPf6MCskPXMn3iX5EKgkMS3aB0ItRTMb0z+hZ+qeSP807nt9Jnpo2z\/RK0NcSYfSlCdLAuxCLFEDApQ6O9y8eSOMPO8p9a2vPbrqqAlJPkH3Q1NS59O72Rx0RpqhRx0GwajY904jCmCAURVuOcv8Nv+74b5Ii1XGGqSiRbYGKF8rZQ\/z+i6WGO\/j6put49NCQZaXIW0\/A1Wkm6irrhUsTU\/cEOSpxqS+ASRnrOpVRAxclQ\/fkVHniJ84WlSMRMvQsyPxGWteBzi0Z7rSM6vqIWCJUMc4HQhHr3v3y9MGBEKEKk712f2UEQ2zB+24Tia3O8Lje7OYHhS5AE0KBZMQ+CIzWnQrhJB0xf2L5y07OPxet5Mcat8wE+7rXn0xn5mfw2gECtZKqr5TyXOlPY72WdYp4DduRc4ZDE7705lyMO7ik3e+h5JSABsR0+KLEGkY25fcXeUhyJguXmBFnYWDvwD3+Mkol+D41J6Lonaxx6QmACV3kzIUAxu\/YDf7gGOTyMInfnmmXiyNVUK2viIxNzSQAOB4eQy57dJQaliuIqOVrNh+yvnzI3S9lEvg5tfvoEdnWgYR8GDrBXiSDta6cWxuVKSlDcLVH1RdQ1nEeZxC+AVihjuMDo2u5GBQ4VnDHMYRkYrnM5EtizO59E3cIoXY148xBbeQ6iPdn\/XgHHncuondrb1m2Y3QqWKGONyg+wAAUenVEtiUFqeocjLyVxMB4MJxwBGsuyJcvbZyvR4wL4bLTVGDnliD\/NgjU6LtkdHwymMmPnH8rSWj\/JjJHtod7jnecnwk39RIz92YquDSJH3\/z40FGDMUQS391PN+1SGQBsU3SoB3Lon12N8JCsZl2ZKlVWqKbZgSzUVhK+78igYx6LWDKc0PjJMRO1DluNhvw2uhQXYbRW4k3Jsr66GKKvlKV5ERB3FXT3OqJhhgMvpqmioC0kbIouJutE8pnlrdQsGe2Suv8xzIzBZyAYarfSGmILSuITPsXmrvUfzlLi35xjrK7g4hF5jRR8z9zlao9wcg7xNJJREDtGXBi89RzMMBsHYU7PngeTl5Cr4KH45NEl8JM7F67TwybizQhPjeF0Df63hSU9037uoTXW3e4BSEDgO86LnOGqhhHch558108pHOA40apQM98FSwdbwSuzKR\/cSuJPwhK1l\/NaszLTYMZ9qRpOIOu\/4dwofqcREFf4EoAtQWcnKtBB60a45+yHuAGN33HQVFqD68vHTnSFpUX43ztpqydSdxpnePk+MPOyYRK6TfCRF92y0TkI1ojtTeMoMkZba\/u2oeU\/yjN1yHiFMy3Wbn2qxGdiVQ3hRe5UiL5nhF++OxECBRbntCLBlFJL3aN9bDOZufmb3F6T+yjL\/pN\/MCcmhHyalqZxEkc5HOLjQp7ffIeNdlBORJZMeOsOFO+T2w7KqINhrZuH1JV7Ez8j5S\/wr6S7xxdALP\/VkWUpbe+om0K7u\/VrP\/+l4H5ulLM\/he0BVBydxJt4drx6i5EkWVDDqXNY6HM7TJGrqNHhjrd\/gdrqeEhbXt1S0GtCTh8IHSOoHuE42Hby+A+mQnw+QJMfFl2P36SDs4nnaADZPSoprqAo1aukX+wcmEVMV0ZkKnk2A6qFmwujjj+Cb4c1JqBS7nB6o+sgmbbaC4DWNCcvb32RcAo6614QYKLkPx+W4Syf+cj3pKQHVeqIUG4YGh08qoTlYW1R9PcW9jZBzcfWiJ6kMwAbe0VBLkgL8Y3uWmraTQucatiWan9QyawLT1lYJE2rTdJt+PtEaky4ATMdTSfSV01XEn0XvFSPGMsN6XqJr6cOVsCbyZ+wPj7eGBa+6rWH\/Dl4BT2vkC9cI6vYm7XtauuVXuMq\/aAyib9HNbyFtQrSA5RweNpe0MW\/BPscTIKb8j0HAlm2mc2qJ0p6iLs\/hT6tro45bE+lCaYP0GhLud2U2yVdkO2rtNWRKgFC2NUi9pUFD5xruLjj4Q8G7YX8wWM8WpZQHk7v95LP5gtE1v36sNjAqZ+r1wDr4tFuU4v7hCwdiW+f+G+dMpHHcQdw\/sXwIL7pJYF\/i+k6cATwAXzm+fyccvqo7bzRiqtfOc35+Ku+X56uHcwtS9zP627W1Ru4hNvqEseHhna1\/oI\/e51EiGXwxk4736KoPqzZ+RIZt\/qNW3FpgBPo8Qe7Ir7BIbm7pl9McCwsWfTiC2cYWwPfEvGEU422M+XV8+LjOgjD+vy2tzJ7TyWXBO2dRDNHIRp7or7V4j7TIIwSRJRilKdGHQvBkmGaIXIWfc++s7V6hkwA37rWC5vcbbdg4BJ07C0NcQss3ZGEfylLDfC0nvMCWJprAunUaTs3me4IdidjO9YFa0FnVYoQ3c3NbOjmSmYUuOWl3d0iPTY9vozpE1vI6WPE\/QpG5ArzF+at+WF2xxHyAPKKy2TrWV5CzSEt4y4XhZmj3O4TuzrLyN22GqmRxLVn0wqUXUEUPtBHnVzxxdAzbhIFCGZvZkCy8nJJB82D+7r9pyc5hZkXfM\/t8mjSalmITyghgVjwG3DNk6yhIMgIQshiEicycSZgNPs33ZVwm3hxO0hidxtXhiaagRt2ujhC+IgV3WuIKe2306allAiUY1pHih8PX7wlQLi0+OQhxSZrmEhNpRHBg2ZadBZQ71b18lNVHMbuS9AgCMGbVL2d1pdFYXfm6aVuqsQ4ZuKsRQ769HjstikDmP4HnJcb5RxfiGmzsF0lnbsfN7zM\/p+Ovxk5oNDKijyn+S\/7lSo3U49Amy0pAbAi\/rn2jpyqgQmM6\/CS2VKQiOqwnrVwXEsKpZCGHTUluiCqXkHiLNwKRftx7YVY7QWwZTjb8\/xDg+6Kl6yXVLXlHTtGfITP+GHCixV7Aa4l44oCD\/R1Qq6jWXKxYAW2CLdwuq4ytj5kkR2b5aV+SwlzK\/NGVB1FtdNAJc+rbrq80N56xWVM6oFws3\/soWeEPhrxBMgDzlyfDbm2TYFtJLV\/DmkJNzXgjhsVitKou05PGgKu98ZHl9cRJZH38Ia9ExWUKWVHhIusSgm9P2PEfELLDlg7CjTM0SFLB2xYzsXbN1HgOwBvdOgUE4QufR8lNbBlok1J1+SfL3uQyVN1+u2I\/fP0L3AbD9GrqlUU77qQ8STYz0nVYiGWmkAIGZ5wJHg56hCNFFg9xsRKkFK4RGAz9MkuwkOE9dwa3h1RiDJX0pSnRqv5tZRC15yzhELQKKygEd\/CxaTEKVxiZG9LDzB1OM1oomuc51Ess4Oo85oknzzHH+JBycjcU+Oh70arwZvQWwDMGk5apriHTnl90mSbNQkKOOqeATpY4XWw+w2EU+PxOCANwL\/zR2BZpvMvQvy7OI8+4jtTZgx469OQ5eqrdkRIisKWM15eMF1a149h17DmO+AOzWlsn5leQsS8iO3kU1kewSCumnlLYzxqy1W4QtvwWyKdcukekP3HFx9hqLtYuujd9hMyCmLEB+Kj64KEk0t41qLU3QcUdtQNRZuMMn\/wqG8XdVyrhi1p\/exwpRZdAMaJ9kzOhC06o4UynmyX7EFZEhV2XeDsmqnQpnSF47FLl7W8rzCj7sg0vzWS+JOnhlEHLBRXzEqSXaxz7WmqlbWQHX+9gRevCLqV\/BwQKapH4+qRiXJpcsoMSQNx\/XHJXALwNnOzh0SxhrdjWBEoJeWfyALKW0etDlWCqgmTwyfav+fLY3rrf4LGkmvKYvycfwY0i3RBHAxWPGa\/i5Ih6MxYLCbxKFwe3TKsaY0ob+lEPMf9K1MpNdPGTTr3iWLEK5vfASot7uI6+12vSvnO4HU6Z6mt0c76JArYihcAHG54ODADnvm2MaRfBJB65QYu6OKjJge3nM0okR25dzB87d76I9j5vspNwW7oV4UVBPO8IFR\/OaQKFPo6DebCM3X7Gk+DJ6NWQADPs8SlkfkiCazVwr10bJ+uXoIjgAKfG0DbLS5rrWLY6X4k6Y5xsxYQbPZzEas6uAKPoN4G8ZaFPICr+L7Yt2Xjuzogm1mDIIBDyIsA8SPmx3bGxGNUSTGtAj15ga+HQxX183+Qhpr92IFpXCFV\/rwJCRkIQXwJjqOQActQ9cVHgR\/z+YnzumtbNEm5hN+wcClIMvhMo8Lql0+oSZWXj9PhtWAiaMVESaQ6xSeC5ZWs5NZDtZL6nc98JRBGygCu5XzM99uhoacTxHb1xmfCwwKn0afvRIrToNThPGKjwbTRxStx8PX8XFQ7s0Q+KkYRKPOv3zVquVFHM8tBvkzpbDLBcA0tSx9mJL3VpzwMvIXKBj0G5F\/z5TKv9+Ynedh6ZfnJTH+xuK5NJxXfUM4VCK8L+dZZUyC\/ahawSETMsDtjDwf7ierrwfDR2sFkMX86bmn+DBwN68rF5BLtMi6NSTA0TbapuRqhhIyh5mBFyyKptsIYqjbHoHHsm8vU+9OGOF5to9FUUHf153xyhbFXUB8vx4y2l9ix5U2PrLYfI3fE+1XZJNra2efbjgRtCaOKRcbLE5mwy3IsGkG82+3C0j5Vmeo9h7NAWqguHE\/phsORR79rh48vtCd0i4zFiIeteeEFllBohi36pUk0MOd8kugsD64hw72s+zj\/xk+ELjn2h+EmLqBv5tKm2MEwIP1ac1EbHuxAwddKfYv4Zfig8mRKL8STgs0Lu1gv3GGVlv10xhsTZTPpTTvG1A6jDi5TjL01zQFQ46zIh0uFzTU36XWkzVpGGMYCr1c4ZqaSVyVOwCP5H\/V277ZmpVfaAeCiqUUVkMPhkIwP+Z+gziaK61T0RazHPnvCAwQxDNeq6Sp\/IDKgXORHqnahsinkXL+oG+Dv91BshflAj1uH5LuPVzfW7JPEsIwz+cvbTBnrMwf7Z5jFyssBxSxTgmQGHDutTvMOkJ2BMM5TB\/hpyVuPs5qaFim+H\/e7FuAiHpOrbia8dwNF3\/O6zG7ahoPADzHf3ZbyahulzlBJ1GnTZgv7Szc\/PcUi033sK9f+VpLGsosOhb14TDK+wOWpvE1j7bvVvP3NMpZ\/7fG9zC2jnl\/U+2ZuX+lWLoQ+Fmc\/UrhbeuhyrAumOgw6CPsVauCQs\/rlUa5UMWXgNjt4RsgsClFfMalO\/c1BQjY1gGoP\/A9EnSSpQdxbY5GO7h2sk+LgZfkQLBzZhAgaTdIYMf8TDbXBHIlE4Mty\/5NHBd2GQ0yJP\/oXQUzKi4tzo1oBX5rqoN0ykMppIXDklIfhhYKLs1dnv0L1E9VpfBo5CcfzE4Y2sqGIhkj5VgoEsndjwOm+FAE63\/RVS3L0D\/l2TfzW1wBnC6iQ\/8Ko8Hh3KKAZa0ei5kJDq742QMnZSdMAAGtrc1\/khOouqNsyCJ0BIapLElBuGp95QJEIP3dPlAkgLlJqgwGKaFGGTXLt31ueDFRpoZ4KsaA8\/CqrI6VmANtqqPxOei5rl18VqGr6Hr5bfLd74aV0WiSM3svo7b+G3cX075IuVLMGYOOzxBmOpU\/i6XuKpfRZmvlMXUUZO5f\/eYe7yprL4IKduJqtY2AcL1+uu5WM9Qc3rRtQgOyT30gKS6dJLhn4HlnccB2AyLZ7HSGJdcBg\/j0m7ZofJULYHzwdFGB9Pzj\/PatJWOvAQ3dCqo+7dhL43iFeGl97uxluQrq2KIliadcR6B\/40pyq6IFPIMNQNJjDMvsdUn2wv6UnYrZaGig0AUPea1dycONwqbRvRovayW1\/aOPl2AIVtN5rgKU7DGYieQZ\/87tGVQjc6iNK65ZMlP818xBnp6DEvB6w4HVyUc2mQnDLY4tRRlovuGmH6BrQu+Nxr4aghMwpqnL1CCz7CNu7ZhjJlWG2CB4jEG3xQVdeCFKua388BisYovsTv1vHQkXohlx8l4dPeYbsBr89F8RSZIGbivTKNVRy43G5YkO3T1aOowAX21pz7t5O2lWrxcpGGABTs3w6pjGEvC8jHL0BWRGsEB8EhSNb4+YiJg2EcRIqIuXUa4grG54WHgcj2uylb4jMrQCf68TzEI+pgjpYfgrpjFgm2gWs\/1dbaTufCFSyyvIuT9bfx0HkUDc+oHxxx8KTplf7UkcxW\/Q3js4\/TFLkephswEvSeFoAeIdfiC+SedCX5FyzMEtN+j6QWrc\/gxk6J8pCIGsnh8SBXdNZ\/s8g8Xo4xd6NWAxs\/u913cx839neHi0+TO4ADx6ppV9JTrPy+VqxR3cDqXw6vtN5WfwGzVCDBaKEoLAGYE00oUOnJ9z\/qsxRs8C8XpqN717ysJdeo1JXq1hMe01uSUkOv0w489lwm1JrDmWO4vE5YvLXZIVyTTLTUw51YJWa\/3RjUX4FhOcVJ6EtLghExoH\/Xc1jCCZN0k+xzcKCdR8o8jlQZwTEvvcHCsCESMELMdxPoyjKfPno1htt\/sDbdG+eAzgfSBM7kJiNfssr+YSH549ALQhrXVtDcluho4KOJEK0WC4Ck4ihIxMhBo+Pv2J1atEU1ksIlirDga95pr\/2p2PXcwkg7+FYzpE0zmVetPCa6WPK6L+fTr3SB\/0KbOtdAEfA0liZWUp1NYlUVYbRjtj\/RpmrNzDX7sS0LFT3OEAAoMt4OrBCVhpQxEhjfhAQAuQTgfgXY3NfxWUu8kk53izaX+ytOOKeCii\/FnpkjWjbOh3BbOJjTb47lK0E5tEvM3TZaerHNoPtetFuJXKVQ5cvOFyQQ6fcuOQHHiCs0dtKVDoGXtZlWGtp\/hGCeL4Sd\/rlMA6O1O98DUgQy7Br2T\/PGB6G4lvr8c2gUnBPPc69aPYLEVSM9MJBtDiooEgANm69xUlk8TNLD\/MIcxDZ3zPa6urFipFK1VCTQkkjjhGsKF+Rr2gJLvXzRCRHIMhri7kryRZXBB+\/shFgF7wpdx4zG7hqQUmm3T2qjGHB2rwpTZpLBvn8dU9Pe6cwunAHqTIUOaCiPKockOgyFeHlGB4LKs7mMz3AurNTT0cNURgpcTTL0h93\/FhwPXj0g19TX\/h78RLRejpDis0a3iJ6XQ2A5C1cV9GSy7LqLAYdfo1f1bmKaLzsPd8rTOeev0vLa0CnwM0O6Gdo1q0SH3lXOQ4WXYcExf2zM6oVy0NoOkE7LX7J8Xlvxk1NlCDqfibDIUNL+vk1ZnXxiH9odlMBbDNcjFpf0INfhd51Qm2iEj8wXnS4P7YItGUxwGvCE97FuQmuCsjqnwYJRfUnfkeaeyC3jyPKnSQjKLNubEmTpFlVSL5MnYOLGx2grmSXFVTAvHrAJ3Qu8\/NiE8eVWKjdtEeX\/CBPbnayVRKgSvtYNqre9sBFYIPhVtXYUcAPtEcBbkoOPeKZZTeEKThSC\/XOOZ8wr8j08n5Vk28\/JowS8QWu84Wab+FHOFcjFP5AVv+kAWsXPnhAti3yLnXVgP0Ds4mgi1MRKzrSwQyG+gYdDPJ6xXfWKFQBqHjzSx68yMpbSb6nUAimGvasA+h0MctemRZQwrjZKq0br9DgU3ZQuFmnSnLpvABWKtb6O7Dop1f9FkiWaP7FNOGXzMgzUe3czxMNRXV4PbXdDe26Nv5cB\/RJ\/8apy8M050m\/6Crp0dE1KfjanDk3lUGwn1HgnWSBo0gSbNWpMzH9rADzgwk\/SjRLRYYX7AvSl73KHnSUfrHhIL4mCdeneUk1RNYJAk5m+Oi1i5YtTsbEfmB3B1C+dtM\/pQqmJUHi3uTz9vpk7+8iykBRR+TOY4YlLnijRqzrQmw4o+ieEL0HHZz\/Bk3KGodryV1YQv\/V6\/DUFC18GND2kO7CeH6dzvaTO41k5PlXm2KLlXFC0N1cq75IRz2lJ\/4GGGD1kfrAtcs0GmdQ6ystpWCV7fv5wA16zw5ebuGpo\/FQFn2DghGRyhiw6GhTv0WfbXycqr88xTrbLuSywHE+39nl8THHpZqYGPOQtkHPH6l7oqnppDSfYHxXhWiNC4Pm6JWiyzIgTAh3uiBUrK7C8A6J2NKhF9OkTGVM1OzBNjBtpOqDDNOvM7Zx0hmamTo\/Zd1ttOCpQMFT+osyzGa7T3g3lYuBqztaY2MADZBYixDhcFarE72gj43KXFId8hSuGpaWB2LM0i+QsyLCDGJUTjjFwxbm7MohnnV5r9W3kbRL0Q2v5UTOgW7x6HufC\/XE64tpDOZ8\/5\/7m+KmOY6TBFcMAqAO5guazjmm90oXkPEgEKSHcWF3VHQQwPKGzaqZMSSn\/TwKiDl6vmJhXFlh3FBceFCCGq+cjvRw5ERHJVn5+xoZumZEfYFKnhymrS6\/\/JoJXAufCmP3FGmXfWrG7TJ+4def7Z1a2q5TwS8tBsri0jXARGZMZv7VtjsDy2cMGHXeBQlBDisihJ79wtQendtTgdDuqBclnesUh9k4WA18VOuzRirElFxKz\/P59Ysxfa7y1qfNaKs3loSvH+zyZTs+Ns3IEwx9VEkQI9HB64vZABAZ8Ej44Ygp5VZgQ\/UOOgvWkHyKmUKj6+DdobhQFJPfWqvSG5h4VLSuaMQhGIZq\/p0bzALJc5PoSlR8iOalIUaF4YFnHDuQCgpL8mvM3MsO7dGTU10ufB18JmGs4zzStx\/mjvZ4yNqpbJRIgi+lAXSoA8YH8DU53ydiOhG8sTBdmE0bOAOfOYBurEyuGl2rtwPzzv9Y09tDOtoZC0buKQ2POvPzDFo+ZBZlcfJHK0olLlHhQknnKSmbtaTdu5h6fPO\/teDpZYuo4iGuljI4MZglhkQ4fkoaHcaxEPwNrH3L\/5hbPXc0lTYeOsy3w==","iv":"6b9d73b187ba31022656f22fe79a83c9","s":"642599786a5aff85"}
