Personalized CX cannot be overlooked online
Posted ByKatie TamolaOn In Featured,Industry sectors,News,Research,Retail | No Comments{"ct":"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","iv":"613c9d0746082e14fd631dbc997efda1","s":"534e1093f13c0163"}
