Personalized CX cannot be overlooked online
Posted ByKatie TamolaOn In Featured,Industry sectors,News,Research,Retail | No Comments{"ct":"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","iv":"847794c52656294feddcdfd1035e3cd5","s":"64f532a5a71a9575"}
