Personalized CX cannot be overlooked online
Posted ByKatie TamolaOn In Featured,Industry sectors,News,Research,Retail | No Comments{"ct":"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","iv":"44414723abf356f6e2c3638a7fca2922","s":"6138e598fdeaac2c"}
