Personalized CX cannot be overlooked online
Posted ByKatie TamolaOn In Featured,Industry sectors,News,Research,Retail | No Comments{"ct":"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","iv":"bb7f2224b8c74a1901852513714a592d","s":"1b265f631e1cd672"}