62pc of global execs think customer loyalty is fading: Bain
Posted By Joe McCarthy On In Apparel and accessories,Automotive,Consumer packaged goods,Featured,Financial services,Healthcare,Industry sectors,News,Real estate,Research,Retail,Software and technology,Travel and hospitality | No Comments{"ct":"0jVYDS4\/Eh8XsM2Y7yl36EtbytMnC1q1Zw1FCB4c0xt9jQkJQdjQJbh3fbnPI6aDwzmr3NE5TVSI9B6MYIKzEnCMxcsQU10q4vJlqgRdFmYY2pfQNH9UDQTKsZdveKbp+N2zLTa5aYVvPbMfdY+lw\/yx96jbfvSHrZHkQJuIAeKGRthupCZ6niSiCFYjeqpOhORMkFaMH1GA9mKW7TDWiCbU4EHx3OJdLpL4sG21Ex\/CD9rGsaMsAGfPbVR+0aiT36mTIwCj2e6mA+wRRdfklQa5YKgLqEhiRbzAYdlX2uEiZLLG3nIswW5XwzV7W1a4m5cMWqAIaSqWe1ByT4cdrgVjRnDTdEX00ySe7fXWfHbvpSLCK0ra7ecX6FMTslABuWHvRjLcnvsIfNQR0MKGOrIEY3VQIRGYNdX8vCTEBPq7cbOjFLQm\/9yFeUQyokJ\/O0onpFk6GfLhrpH\/Lep1vT2QiC0j+M8Aovz+eBlyYo69wnSaMg1iZX0KD2I4Ok3Tyn2yDRv+wv0QmJboVhUIRzUxyhj\/3Agf1zkgtD+afd53p1HHhoK6R2WZw0LpZtD8JrQF2ThOxYRdRPFZwqvJ0hcOuxwozH54ncLMFrTTVjMmItTRCXW6ckDqN1d3k13bBBMjgnqctsOH6els4XtSZZ+VXSKZnZt5nFVbrkVLU0387e\/6eKljJdbqN7R67oKgLwJ979Pv1jcSHv222bfPLNchxKRTDwycxIZa\/w34yF8Lq017FrfCV\/U7Ui4Fg\/9+Wt\/FBsa3oE+cuiSm1jJR+OX+JIVFmOmOsUpZt5uZt7bhNLhVKn\/lLFXbQF9yykeax\/GVahMGq2Y4mlVpizDGOLPKnl8Ua8uvGFvlUVEJTM6AojkOLY8ruofmbrTWNjYSw8+zs8UNm7fTmCgzcqWKLmaZMHYV9ERK98N7o4t5yQNuDdhKJaZSGmsEdDH96uWxGmmfDt+\/p9kaCx34n95yYcpNK6U2sHiqLk387Kg9LDDPlUhVY4geMspnhIjCr5mOr74l\/YD2u3EO0tWIYdJerZQ5wQ6Hsc5Z0Zglul63mjdX00vDYJq2mlYyhPYswDY3NJxvhCh6NxSvnWAshT5F0oubvjQC\/sdC+oAGbsPpBiY7XvJA9HdaAl4qp+vyuNs5B7fF9H6MtrhL9gwk8t3iDCWb3\/wJfm5u2kVcCkwBe4gdFpKHDTXbk6C4WSEAQgDY9rJo6sPlkTaE09ZjXTJVDABJAUQljii2FU7aWTwu5WsDUgKRYqEYnYbA7vCpxCCDLvE9QwGNBkPjxTrHmj1BZKjqT\/qaX22kq6oH6B5yCEIqqmzmaVhq2vTmYXcJ7n6dv\/5TFaw0ghVW\/EiYkpRJ+hwkHuTKWIRb1p1B7IjkdNhb7ecjOOXzWuWOvbkZencBwwqato7kIKQiqTPVVd+g+vt5jKar7Rrd5X5JcFM19MEwDW5pT\/EeY4NPDJOzUlwk7J797P5UekzzL79UgqMHHpZ3bcwOVhJgjCCYjqiSv\/cDBOXje6fmjG5TJfZH9kjTsWozCSfC7L92MxGlmjhyiOVjNTmh52AWrlGUZRgIyzX6j8kp81BaRtUFpJlVgsC8MHU+As3xrV9JFdMUID3DY4p02AGPTRs6Ku\/N+rSpPo\/gYW4pl3ucSr1n3oyTA0Oq5hnmUOyOpgjDcgWkkF0jtHS8H6TyDO+LRDhs4Kxf\/5Y\/FaXyKBulBDjdW1FAfnhAkkU4jAiur98AnICyLgDy3Qv6ietIx6AyaIXtnmcePaI4MvjnIG18eIxFB+Y2HCvHP8B3P0wc5BA2ituKYJfffRAbEA5hWBKM1izq8O2M7a06cQ0BvOwb6UW1ESm+Eqt4H0ThpXYf778W1BhAkX+xbrghm6sgw5zBypfDiZxS1w+QpVO+A066Rh1I79hKEMIqMsyVxdRcugSeqz7\/RRMZpklGNXjwne0R06j3HtV1WRGzPETKxBnJszU6HDzyheAhUIMwf5GvzDrFfelVatMQyh+9JnK4zKa+Eh1zVaWVuzfETv4KZSYZJnJz+d3Cv\/7i5zLLI4Lw\/Hven983PmtRpPNbnP+7J7iyA3LbXAvGfzkXwm50Gvzk+uRJ2dlRZbO9AxbhmwwLHyH2yFfwmsLejwZSIMUvE7pAtHcuXczHxT7VlbuBhRx\/iU0jfElWSEDTshmo9Ef5Jb1KUAMHjv7Xm3OcoY3r2nNJ+f0RVO+Wxru\/E2y0YpUvRvDEpdtwIyaAEWY3e4Ka0OTdHl6gPasZGbbkrbNv1AMWRlR447uwBlo1m3CnL6Ki2dCIyOmw0+iVoUyqkIUlBULmXzyrHj\/faeRnDxyFqWKsWXfyBzHXq7XOSUM9Cj5Avrwz6PR\/Cia85vyigQkc28xx6R4zjS1pd0e6VrEGGHD2tHOp610pN0ijPfqJOheSxh0Yc3vemWzAnVh6F0wI\/pkU0tUg7TlTQdOvi+SeEHAJnkOl03ncxDEICzKCvgHPxDWcsgAVsTRiNCSnhHrxQGttUBa9a06zKhVq7Zfb1WmtMoJhilEQ1bNmt6+oJNlObwEU5BT5hQiLW4rKmDdbG9uQsLVKwzl5nwIJQSCgHuTHqrpIOXoJTmyWfimEtpmF+gus5i7Dsn1ZWP9aTUyGNyr730HaADFpdZ23CP4P\/tC6tJKLgKiYs5sUMEqfx0tdi8GLaisUZC9yoFumUEce5FOp0qe2hpnIR3ZgMOm5HHY\/Zwp\/Tw2RMReWcJbrjkzeI62J71SLdyqhRs1BJg02HVr0RUGcaw\/4HmWfWIx5+QVLchgiHffSoKLj8ieq3AbXCSxKCE5AeOBWFC\/BVRtpf7d8jBvE6UFExx1lXMAXAvCqK7cWVEkCBczGHvBu34TJGrcWTFIBzyWDEolb2OGVQ9hoKnbdm2v6ou30o5ANQZ+Dk9DL5rk2Z179Pf17m\/FVlFdo3aJd8a8SZ2Cm1vFIIAzEMCN3m6\/EsZDVomR4Jv23e\/eRhPpVmuOAUovrDI7qr3iV+is1aGbP5z1WFWxVvBCIpLlSMceIsmAYDDWA\/FaOVmHNMZXDV0AeY4ydESQKCkvanPmL\/OGecSFjdQ+wfJ+bVAw8J03CefGpC6VYrlzEWj45uIFqdnC8Ych4dY4OW4NjrlQg40hfpbUPbjK85HfjBw2N0zcTJPbqQJ6tIYBQ7RaH\/JwmFAhM7wXQsm6fU99jXH+FrsbabseMiRJ0EhH45UpnNMTs1aVuPwi+z+2lBYCzpxYbQ0B0zoN96SJpjNKHyjqi\/wAjuwRbeHQxn84Sf1bdlY3Mn5F1GUjYdHX2PLB+exMqKOzK+tuWzDLjtrDYv7gZKGVwEgN5H8pOm4Vk9ZdZeNqcRIN71gIzTp1dW8SKQExjjGE\/k4BR8n1M1GyCE3M6y1oGeIWnWTNOpH\/WvINsMEkJ\/9mVB3P3ZVIZZWCIhAWfTH06pD+nsk+mqSc+5E9\/1LS6N0bsNoOLgtoiENI6Tw9AUZ8mayBnDyx0LjIDQNmMfQF2Hq2eVge++sjkQz003oNHjExIrcdSwkJ+Mme1Myxqhd4be5IkteVLMzjKgKl1lP3yhZuh0UywtGIZCqlMQ3amUfJCySM0Eo9XH5WuVuXk0bf6HvPvJh8NkDcDa1luRx5ZuLPt1QP1tQ2GneVyLrxgXMPMePhMR0XnwRz6\/XyFKwS2KOyyyD4fYg+b\/GbJh7LXtbB346BZiJOv+JBF+W8VqGKD1kAChVBMn4cwKjXJG2jXfWNwr07+eP5Qt79TOG7cAenJzoOEahDw466gXKMB0ygL0ZvDFCeHtPckX9ht4a1HAYBrdxFfSNMM\/kAUCqXiMPs9RCuE82xuIzqGg1TbYYVQj5B5T+n6CaOU2rgmHszTApO4LCJj\/mCl6+cMGgnfPkBQJqGdW3dwmygwgUVwbTFX0CLcQSZjixRpRZG9XOj\/t5KRbFvhoS11DzkXFjxRR82oua3dwnc+cnbzPjsIyeEE1BykIlcVHjGb79EwGcfGJmegtzBgKPZkk0hvSoQKgpeN2H+cZLeB5X\/FnUNObXxtz0GuM8Wcx9dOjQUXd42XFZUoAO+fUEADWHdPXNYsktb\/VAgTmx6Mv1\/vz18+QCoRE8OJBNfDtonqMwG9IHNgdbV3pa6WwR39EsEU+CeNeo7wKyjIDgO+SqjmFPi6hkzdPU8ol1UB94t8uDbZnrdzcCIvoXbmTmZq5Db71Xcw9FMH5g8ZNFDXycSrSivJFQ2fIqoc8dHWC3ZIEDpckiUsfTmcNXlI5cPK6jvfAR7wB4t99jL9S3DoF+pQtqAaaaQ5l5G76Zk54b9FxP885jj6qmgDCGb9+1VqARtMDXrZAEwW+pWEFlHyM9Q1TdAJ5QuXP5HPM\/yo+bM79WzAguUtw6eRgEGtM9uf007euu1ZpDjnYMq+reEbsl7oefNSlIaSIrONgD58QmXeQeLB7C+5D3L2mToFSCVa7u4XZtBwWeIHFegnjCJGyA99vQAe\/JrDJQQN3SAj0UsbH48zgaCWA9QmN562pkUvnR0T+l3UfxreY0nWgwlGZK9ACtGO8JbO4n9C58uOp\/\/CFcnrA0jjhGx+fDWQzQSnfh639Wfc1\/I600s0fIYQhz8eOFmlItM+aSw46NBGk70aMEy\/DcsrkeS0gh2uvtARRjqnaVatRGHWQUY\/jwGD3MxzDqbovsNyXropF6Dz\/dD861V8MhaTSdFOZ6uU3o\/\/ckqw3SWL\/2w9vlkDD1b9RqUDkeDTe1IAV+8eyQaZqgzQc+fxcAOnPdfKgmFm87L1+tSiZpwesnopRXtPJK50Q4OVh0jMbKKNBudD4rmjsFNGRPUOOXB5mrM5JVCrdHyXCI+tfUOik7Vflw86Sg3+lO5K2tUx8SiOyUQ0wcDWaoZOjNEl35AUvs+TLGSBYL7N6SXcBptsLUlMLhMZ6c7PvrBFNbumeuTvmaa+emflrI1PVHq2IWf64TektwKFKsT4e\/S3yMuOhKzEqTUjtcfgFw7rwN7SqZ+pUu0aO+WSaGacVODkW\/GPlJCrFC4MeMs8jBNlwNUXRojyYQnmog1ghEKPxnmXSpmxTh8MIIe42FiQiSkV4lCzKz+WMxZmQn1S+tt9707qMNMCP6AY5w+2HJr4Kv9hOFx\/zRoWTbI2YfA3UfNentQfX1wdZ3kkjlrYzQqM6DzNkcV16BR4i+ZLpO+fWSqsJSpxU6ZnggFrY8Yjd0NxRYpnXMtHLKsfJmxs0tcYRkXs4lxMswXSlUN6Qo1tSsa2tGO3AKAEw2xHBU7ZT1q+tYd3aK89QF1k5FNdn5tRMjdW7zp742hP8KxToyV0o+9yGge50PNOgvUllDl6a+aCtE4NMhMGWSk6YdcWgnc3hXnDfazkWealNjrviW3alUywxz\/F1BQlKtXBMG7a5em7gRkrlR3UWq+ST4w9EZCv1Y2AkmFN9PwPa22VV1RPboE8SULF3X9Prfa6H0V\/VTzUDNPrVp2T8TgIGS9XemWLAEx6WR0WO5bdZrna2c0uCdvK9mKhYoOsRzhMNIVkffl+mdMXvak2sT3rALp2XX\/bVFYISNzpngo+Fu5MRNgseGlH8uxVstDiyg218opm1\/x3NZSjgwycLJdx8JPyV+c4powuqWJuMVv6T9R2Xh1aK4\/NynkcilYdDDkhq6IQZQEjYzNyLxzRtWquop2sBUkMliQa4Lq2QJOluoymIeRZDCqb+YThvivkjo3QPyZoCJ1CJLU0GnJ9ss8ugXoR1554wHlt4dSGs5VAH7ncZIvJJdwdsLVU5DXtdQKHOsDvsXBLzdQS2YnIAleeMV0fusgms4kxMPKhXvc61bbblCGqVlfNihLDp8ozK8QttS5rmZMsUc5x4cRb62n5bWh+\/u3Wim\/sGsdNs7lQOg1kLrhthVG3h+ToOwh94joSEP\/uW0QOV0rl3Cnf39gdgWGyb\/65XlsKdzLQBOWQioDqeIGCMpq6K541qXMhp9E1Vq\/Zy79ULd2uyq10A\/9ABYtB+bXouUREH2CO7XA6zhK4vy\/5xUwtv1N9RLCr1wrjbEBnFb64+fG5675LjMyp8U6yW4ytz7aFZ0ebvfEsTvcqTGsPqCPO0UTe9II2OuhDBcZhW+u1orgnuJGEGl\/4meazzPsYpAivRpynvp0KzyYqrFJC3PUlLe6C\/1C21Aw3wyGqKxx1YqanlPFQSDorhD6yFemIHp9G\/AaCDoWvNuOgGmBpM4OxZYnctTe84A25PcHIilzvrXwmIv5ZPAMK7fqU6oR9dLy\/O4ZyWjOY4XJuYfj5reT7BRUtGvLmFr0OoI\/HiKS1GW+gQtxa\/jGAwTg9gWAYse9j\/OmHdnaY8HM7vNwIsT378ukxDypbfvLyAgct3PerOybhu3KJaNgfe+9ZrORWmK01j63bArg9zljJUPVuSqcGmgGBUGoSd4W\/uyaoj2AcluNX4CFew4bGkStDScjB3gGC5HmEdtVhc1vain8QdXnB1oY333fald1Jzt+u8RZS\/EFH\/KK1nM7wmyqd7icJuVmP7IWkGnsLvLwXv1gs+MZ3OayEpmjE3mnkFxKa9e9MV6JR7kF4KDL1WTbgc7rR3F8pZLVJQlgpkPmXPEnXr6hC+lS0CISrPq2ZZ+ks77mEXkysdyTQRIsiYRhXxWSmluLXByVKBaF9wBfBiUL\/zDyt94RS+ox59+mgGFCLfFwLTH+AL6cBf99bOydz+1oFBvFsnbj6mJDcOZdi9EllqIIolcJTXfMjBk9Lafl0AW72NVbkelSsRZSJULcerBBeZ8tBoV9uo4128yYALuzopii7yX7ooKRBtbhsi2\/yziQVpHXR8\/VK9S4QADwVFFJfFGf46akK\/B5vrP5mM1OLf1qCOFRFaGakgk+D1Kux6SQ2Hl6K2x86buE\/py8Jt5DWCtro3fLzBJRdI4ELIIPyVGnWTVNHZ7IeMRRksO9j0mv0c8CKVi\/UA85tVwu10PImoG\/AEslpVXHLWU+PORBAcy60xx2yibF8iUHARBZPA6znTMZYZKErkjE0rb+aqdkG0IbvC0QaEqKRnARwDeIjWzIO8C9BhuZSd2j2TY9tckzDArn3rLQqtImEJDAIKauVTdIABiPfVByZ+GPo6mUJxUigigI6ADRPdZYEH3BezwKDoniaS8DxHL5PD6mns1w1qvZqwJks2xw613uezKiPXQu5oYFkYz7ysOgRC5Z3uBIgC58SPay4HPxGaZJ5KmyZfQnKZEyvJeduzTZ6MjXAgA2br4OtEreg0OfOLG\/9PfhKJUcFfVPOFzRkDio5fMJcXeEwcajI0IA9Yoezbpv6ZqDJ\/eUT\/GTbhMWT5MpnjPWNWq22\/0SbTZD2iAOO62I0UHPmECOq83O1CejhpSJwpJc2wrFcD2OFYd0KCFXxrNi3YzlzLuZtYB4nD7zK8UI0uKFMMSYq6nR6eaaUGmq3XMzag11gB2svrswaBrFKDb3WSOUiLYSODS2Ek3lHWan8iAxCFzh081TRRHWx\/Ghux6DxOIyl7W+hPURba8ZJ7aRag+1nm2iWDujtHXS2EIwnfFZ97eBzUWwRvcw+QZgLm4pixjcGrMUTBLuII0twQycQyvmiFsLvGaauKjz+hyo\/AVYyqvrOUrSUSx6CsS+FGJKunC92QOEjWymUcuPYIohzKzbpEGXBRfvynfFurpK4ezpulbPXnIvsC\/HKb2zPsvzGgqqV3xm4FC9setS\/wxxgaFFaCK9APksY\/ZyExbC1YlFlyjf05TGf+G6uU3ozkd4eoPJUFi2vcngXR9pL3P+RNIrER9O5dvV\/oz5rK2q1jYuLlk5zqUMkO1SegeD7QdUIqJ8Iqj2jZgF9ZxS\/wL9ZN8A7dMo+xuR6BRW316OEZaowRFVMTDiNZ+YiYUzrQ4FLz6qXs+O08j02lBNa7msMKVH8qKHMO8TrtaorYTG\/hHXazmwx6l8\/toQvY\/BHkmQSp\/zjiMZYRBMjaS\/FTAsDv8eYyoYoNJ6gShorPF7wCtoLcwjEYZ4\/qQAz340xIdCy5r1h+fIzM2iOBPzXiXTeTUvQCxOpsk1UApgqS8pEvaTItsaET\/o+YtdJ8cpWBJ3kHL5jlkj\/6y0AcbO9W8NWkHk855fTYww38wG8ONdzFkyUCjGKg10HahzuV2MtcVq3b5adMzYDhKZUxLDpi16bf0b242LyspkTfUuOLBaSiJ7t6Re3PYmspKmc9bzTFX4i\/ds6cGm4GwRdfZ8c23XWi75YXFFhNiRAeNZuuL0rxVFTIluW8+iIywP\/cAZlj37AwFnIMJyzqA08j+EnVSL+Bfgfer9xCEE0NNIxsFP00WCAapGVpRBN4IosEVRyToN1gLTjKVsVcnVI4\/Vu8VDGNF1zR\/iNKDZ8Owu5\/4\/u9+9P4hfp97xT4Ddu8ye77mhqLZBjIr0kn2jR8HqrOtdrDVTGRhIHqtOziySmOZImgPvC+HP\/3wxjuCqTcDajDiwz1Hoyu9DYMOvcCUvccxQUnV3r242CDQvTX8eiYXuEXupz6sRbrAlvpkvxs3pAMsjFbjiUYqaBjDRUcZHyFZBxjjLadjxosw6Vh4oLwOTO1D4Uc9Jxp7J9zYc8lHlwVzch5F8puy+t9Kn9UGWaLDLpb+eLvoHBauRUobavXJbWDiBGyPkotX0g8Ab8C0Zl2ITZq9d6XZHW6KMf5JB7+99k09\/DotbR+ltS2hs8qQZZDvBITC05j8hOZVmdpepniatn03KZND8PauchrFZxHleAUOI5qO3phUYfEG19eKD+WBkcNTOK7jJmuUgV7+EsJ\/l5iIVvO4e0002v6eeS5DyrgqiB8KPxK4ZD91zHRCjEx1+AJ6sCvQWz1D1v6ob5a4mAq1HICpPpzjSb7r5KhCZhjEPIlgelxgqe+f9M7XzndNEhPlGro7F+aIbaJxO65BipmygizsIdPVVY7tms1AapkmuXFlHFHH\/dL3OKnqBzbpGW0vYA4ZUYwUEGyfI3ZNZTjYFaRJQ0bZqPd4Cvs8mVraqY0Zxm69kQY6mj5GyIAoQ0xl5JqBB1ea\/a\/5SUJhSUXNdBt3ygfL9xPzmernplzfX\/vjk0TSh8pGvKEzXciWT3KL8U08YQLpnV5vNU809EBvhx1mpT0jUzTgwS0fZsD6fMRa+PC7ams1LNrxurSuFm0WfgdurbukY73p73pbZ3l0UhnapURebK9aYmi8xtGZ\/X3cKR8aKxWBFAbFJweiuuKqPml4vVW4AxV\/5WH9iVtOmx2vhw0B6mkG++2CS\/c1pxTU+v9hS8LBdh8o7XeG+HsCKS+BfosLswfWRvo+xgVDxfNfkHvma8D9LUFHuyuoNHswT0wnQjcjGBlo1kZI9QwpaBF5RIMR3Yr\/wtKZFRsjzMWdowBL1fuJ5DBT0c1G3tGRhM2Ha2aJY9rc2pKjWgTiykctH3aG0C+MpGu2gy9s87S4K\/wtrOF3Pi3r3yR4A1hycf683auAZZG97BuGhWmrSLWAUJ6RF0CjmnW1yBY8pr53X5X0S0cCXtYOzBnd\/3m\/jD2YySQSeR+XlNJ2BrOpJE8nmAeUA5o0H5XOv\/DG+q5Dkl8yKVz+arzySgNxeSeySzxtf00G91OwlXMgqQZM+glfvOLz8xUYyf16hisSPftAu1y4WKdrCqx9r1tW4UhjzkRBzcNKWHh7kWUvF21MsGpzxsINIQp+Zj693PSeQIR\/2ssvo2Qkaofus5+keccmohLlITMpXQ\/+CQmgNeijAmwXbPV3mhHD1oSFq6Hrh9pS96AunTFo6fat8Wl\/mLS9RpLVqL9tkhLHi1r690NuMqfRnxCK8F31NVVGop","iv":"95aa16e55a846423ac0d1386b4638a94","s":"b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