62pc of global execs think customer loyalty is fading: Bain
Posted By Joe McCarthy On In Apparel and accessories,Automotive,Consumer packaged goods,Featured,Financial services,Healthcare,Industry sectors,News,Real estate,Research,Retail,Software and technology,Travel and hospitality | No Comments{"ct":"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","iv":"d31b91a72fabd14512a839535d1cb408","s":"4f6f666187c7f658"}
