62pc of global execs think customer loyalty is fading: Bain
Posted By Joe McCarthy On In Apparel and accessories,Automotive,Consumer packaged goods,Featured,Financial services,Healthcare,Industry sectors,News,Real estate,Research,Retail,Software and technology,Travel and hospitality | No Comments{"ct":"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","iv":"a77ef7743ebabc6e406c6280b69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