62pc of global execs think customer loyalty is fading: Bain
Posted ByJoe McCarthyOn In Apparel and accessories,Automotive,Consumer packaged goods,Featured,Financial services,Healthcare,Industry sectors,News,Real estate,Research,Retail,Software and technology,Travel and hospitality | No 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","iv":"64a37d1c987452e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