62pc of global execs think customer loyalty is fading: Bain
Posted ByJoe McCarthyOn In Apparel and accessories,Automotive,Consumer packaged goods,Featured,Financial services,Healthcare,Industry sectors,News,Real estate,Research,Retail,Software and technology,Travel and hospitality | No Comments{"ct":"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","iv":"0fa3bc58d5b1f8c832ea8c4ee068b610","s":"f5e713e9bbb98c23"}