62pc of global execs think customer loyalty is fading: Bain
Posted ByJoe McCarthyOn In Apparel and accessories,Automotive,Consumer packaged goods,Featured,Financial services,Healthcare,Industry sectors,News,Real estate,Research,Retail,Software and technology,Travel and hospitality | No Comments{"ct":"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","iv":"7ac8dfd24888d81a2b702d882d4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