62pc of global execs think customer loyalty is fading: Bain
Posted ByJoe McCarthyOn In Apparel and accessories,Automotive,Consumer packaged goods,Featured,Financial services,Healthcare,Industry sectors,News,Real estate,Research,Retail,Software and technology,Travel and hospitality | No Comments{"ct":"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","iv":"775c45c8585c66b3e70d0cbb54205da9","s":"8c057beb74e68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