62pc of global execs think customer loyalty is fading: Bain
Posted By Joe McCarthy On In Apparel and accessories,Automotive,Consumer packaged goods,Featured,Financial services,Healthcare,Industry sectors,News,Real estate,Research,Retail,Software and technology,Travel and hospitality | No Comments{"ct":"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","iv":"39c3490a9a864e2022afdb325fb2d4e0","s":"1b515c51402590d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