62pc of global execs think customer loyalty is fading: Bain
Posted By Joe McCarthy On In Apparel and accessories,Automotive,Consumer packaged goods,Featured,Financial services,Healthcare,Industry sectors,News,Real estate,Research,Retail,Software and technology,Travel and hospitality | No Comments{"ct":"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","iv":"2beaae37387cf7dacdb2a1c645268d41","s"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