62pc of global execs think customer loyalty is fading: Bain
Posted By Joe McCarthy On In Apparel and accessories,Automotive,Consumer packaged goods,Featured,Financial services,Healthcare,Industry sectors,News,Real estate,Research,Retail,Software and technology,Travel and hospitality | No 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","iv":"7b709d6f99c12440f874ad8d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