62pc of global execs think customer loyalty is fading: Bain
Posted By Joe McCarthy On In Apparel and accessories,Automotive,Consumer packaged goods,Featured,Financial services,Healthcare,Industry sectors,News,Real estate,Research,Retail,Software and technology,Travel and hospitality | No Comments{"ct":"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","iv":"15662b280924b66914c918de50ab74a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