62pc of global execs think customer loyalty is fading: Bain
Posted By Joe McCarthy On In Apparel and accessories,Automotive,Consumer packaged goods,Featured,Financial services,Healthcare,Industry sectors,News,Real estate,Research,Retail,Software and technology,Travel and hospitality | No Comments{"ct":"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","iv":"f464de756e7bab3c0283e3257ada81eb","s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