62pc of global execs think customer loyalty is fading: Bain
Posted ByJoe McCarthyOn In Apparel and accessories,Automotive,Consumer packaged goods,Featured,Financial services,Healthcare,Industry sectors,News,Real estate,Research,Retail,Software and technology,Travel and hospitality | No Comments{"ct":"NNENoY7Dw6hLwxRn+a5ZKPy4Q7ETRMB5MG4QTWoryoEg4ZRPr\/0tUuK82jVYKNZCsX1mZLMeEkFFO5+\/FgmN3JPkI1sYNjoNC1Fp05q\/7EPBjFPyAs6T51+XOHa83WmUh5FoK5SV+FtQ3ST6hsBD8AFu0NZp67mqoowZIHZflAp60D0FuUJ5uA1APnVmDl2Ru0343uGNKG\/7K+Lj7iy2QZNqr2zSb08f0ZvDK30+b\/aCucReuROtQ\/fgTdyNkS\/J0vTOTMwBBUHRbYmKuKp4uiQpNpnbML7X8sVmO6r+VRWf0trLfhHpO6wCzluHBLgMUOpdW4K92wQoK\/S6deh\/\/bBIFLsiZZGfvenMEnlcHjBkbQ4qMbS0v\/joYJERtFgFMKVjPrSdgx\/8yJX8TVQRfbg82jKnNSQjEXfAIK7s4EA1SdBpj7KvzyPw3utY5LymnYQdLgv1oz3q0DLAY7jrYTgwL9pt1Vqcv4S7I5tMOxwp57iEIvIeB9BIQYs\/6kcRBmO\/7B48G0iNhyVSXEFva2\/iFByHxEWMwanZIWAFmBFeW9etfSH+3UMKxm1y3sCmrhFcwJPX1nRlCwmNb4KyCTKUvaS+LB6bsTclNm7SEyu3iGU1phUi62nhlQMBC\/gwBc8WJNPDXY0ghuuh\/UKotiDXXtMu3\/KF3KxC+eP0NbzPJsD9pa6hL7pnwyuXHBvkC5G5rR8elToFw71vbadPjTpW3nsvqwYnat5Y\/sb7indMrzgFuJHA7oA\/ANVT\/IVMsj0f\/IJdVmYwP2\/55z1GB+ULip9Kr9QMzfJYLx3tQEYBJEcPkWqHYZWvyuCCDhIeyhHqB3Q8l2jjbD6cOra5ySxcT9BPHSn0RmAwcEUNts0hBKHqVMXYkcD09xW\/jjvRKdH2bRy37nZ8JmdNNGiy3TNDFm6sDHW4rIc2mD1I5zAulWmm9vOxEob2OqlhuFMs14PTBoqH1mLvQLbnvV4e2E9NAVhXy5\/de54IG6n24+7zImms5jct3JmBj3B1yJ3NB4Nf8337mrJ6ERbEX8SHzvfpHA\/kyWBi+u\/NlfG7fGWTg8VY4T42Z80OcjySI6uzSR8IJh1++LGFFPzOAhhbR5yX1dQ+8Z1tJsv5rB2hKSAhbC\/DxxiTdv+F8kkYU8UlU9Wh6isdg9D0xwoJPu+FEJminoyg8t9N1\/B07pBjjOiWZFsEOuz9bWKMUIAgEhPcOW3xBiImT0aB7ITcCJ0DneXFsE+nUyQHqI03\/yg8lFpW7OWUvjIUH\/64TF4lemBOLM6VQOJCbjYyTLvsQ06vmJqcZSukmIjtdQYXU9F2iaXKYT4Jwe+hbMtbKeK+Vfj2WrsEL\/GyOZwcA7kvV5PyyFTUlaVDjgBHnPy6FJS91bqzhBNEfN\/l0GbC+H3HW+uaIuVfyD9zzHHhtw12VimvVopzqefR3DGy7e40uFSQ0QszcUWPmUCK6WRf1SpQXen5\/271O4L+GgOuJof3Soggzu6KMNyf8gq91Oxh3iaf\/jatbsPALO+OBIKg1g\/BYAyKJDZAy+pJ94JILQrle5EHw5mExrpbtIVGFQZyozKklnAE+D\/5o4hwAJ+4uS3Sv0lOx4VstwWC406DykDUnuj+Ggr+\/LehMR7qNziJ0WkGlh5DINkd4QBzkeFFg8hl\/QHRezHp62nMmO+w6XCCS56Yx+etICb2q7yZVus8jFv\/HFOtuQCkR2dEMEb+orAsxGvKfp7CmDyGl8IbpYRKxYci7+lan0Vm70vpzIi\/jj7XkPivBCBMtZ2ejYvOlFjayXbSULmNf8Ikp3e+TCiNuwxTxui59Iun64p297+9He6dS1x0fvYuRq3+4wTWgM\/9+d4xN9NAw2rShKaoKt\/AodFCDSUEyrkGnMRTXXDO4MsZ+SHb0AkEA8hHlna8T2Nx2P6k\/DZ0y1Lf507Zm8h2NXonY9JkvinNjj9Gnf9SrEu6Cv\/uGoNRGZ+9rVoPAxDcNES6IW\/id7VbcOmJ8EZrCFiPCflo\/nDBAhwv4L+n1i6RvBc1ipe+aujo0P1C\/RLIxmOzoRA8ZgODSFRomlJ\/uuMVVnb6vRh199Ffni7TwesvHIBX\/8meA0hcsiziHVtaS7UeEyZ1NI\/v0ph9QSC18hIRdXllYxLgWeH6Z9UAEq1PsvvGXAdoz58aGT8Cdt\/mXpYxCr8V+C29TPA8p2SJXSgXoOL3TeXm4sqHD7lKPslS0rdYXBrT\/RrRdPsiENMhs+UNmVpgyEG6KRGQyTIjUdPX3R+7FEMA0qMcT8u4eBZ\/M1FCDSoo7mOjtOQAu\/rFIlnHAXqQPh4o00Qs1bHUH2pznsoKies0r0E10nFiJ8eR8q5TLOiAKa4RmfKGqtl+fzefgaVzTQ5nHqfvTmjQKJrgZxOljb\/H90DNJQSdtuWAx\/QM+KN7YfIx9kxJmNEvp6\/lbsqjsPM9RJtctsdoC6sPSP5dhL+2D\/4a34H+cw0g+855Lt4X2vXzk6E3edVouS8L0ES8\/2\/Pdp9pbtrAZSA2PSyFtvV6U5BgsOCF3evSZGbstz4x0l\/sQeriKdSGHXTUqUDaAqKDloz7B156DBP3mHkPO0Qz1oPqe+X6P3LI47wJVnMCv3CM1NTAhLK2cuPAtsgV7CnErG\/dh\/6\/WlG07CHA\/QwxS8dzm3ykeitRIxm18XmqvaoyzyQdQOcyxaMyG0BK2tNSvo8JjTY4XGiUFHOZhQBMKMZaFwi2NWJj1SQtHngy6m1Nb4dl0KRjBWAz7spqWjJgA4AE1T+lhEX50H3WFuCWQHph3ZWV+Zr72nX7OvXKDQNt0vpMSnkswMaWRqD7NGbsL1hXGkisJQM8zKwjx9nS3vNaH2+TIQA1eyleCT3DcpImXYyPKfJmv8cO2IqRyEJxlj6OFowkJbyvol\/lLOwj5ooIGOF57RWrR8VkLzmN7oA9oNXHn8qMBrZIJtyxTNSB9BQjoJm0N1zeybwsQwAv7BgND5GD3mMlHhvWXCERhtZVVZw6LSxDKrGmRBbeAqHc9aFkW79Fb+6zSmrXSw95QoEg\/a43gF+lKvT9Kv3gFRBkhiWkDxM4IItet+uxl0Bwz832LGKJvX4T75NU\/WmXn8PhB3BjVm82N7rJZKyuzFZ1mG5iw07UchANtNDO623Cy3G2rHd2n5SI2+L\/xJPBMEri813lMKpYlzPsQJscSQQlqcJ93j8bjvQ\/oZ1uMnM8jYRNB1XkEWDEQhKISnbYKouka\/uy9KR9IPgLhgH654lBdP1MZ\/74nx4yn720GuCgDOH9S0xunvVz5zTcDeYOlyrfqUXa18R6AaQ7LjBuuexs3CK11hEOHdj8bAwHaRicK\/5k1bFI2etYnRlNNxGOjL7e+Ro\/Qeoh7BialYt\/\/OtGuVnhLSaEsjLgfOvLK69ER4VOi2pow6gEKh1nJ9UwbCfC3\/F4Ohdh9o\/NytdJs+mG8RVg5bB0U80hUke06h+VwDqi6jodWDn6kMrLzmmE\/qXJnUkFi\/Y+ooKwVjAkYIOuZhcE9mXtcaEkoPaKiBSaRDO0qQSmrLmfRihobYI4Xm3fHPm0Q87PQ\/\/r86Jp0laer68LHfBrC4JGAGG52qYGoqkgAeW7Ov7qZWHbnW9w3BC5oD5P5gvPheRM4KBRck1jQVkcfl4BXrsSmHrvGAYJGGElvMvlmvzyrW2xUeYMfcLlMsrbKRWm\/ybIVe3FbGXcUSniEU9ctH5vMee0AJc108YQJ2kkRFnFq9zlTiwemSyL0f+xxJVYHemyAdSYJPl4ttiBo5KHDVrtwNNt7sQ9AYM5UrFkGEX6QX1L8T2+TaiuIbe+ti7awKDbPJx50qcV3uoWcXY348cdAPD9rKPlfX+u3fPUD0DZV9oqbx50bZHvoqgEH2oR8n3tUP9OfGclnvXDYcaq2fZ013j8dYFqzBcT2Vt0tDYHXRyBZm9V7Yt0YakuyB9BvhOK7GDNLH3gQTpybRJPRikT98GYyMUOXPKLnrcYU+ilK7pnRUS7c26JLvt4Um7KIdr+zebjwVZqzbPI3Us55B4LrxkLCqZXuwcJmQ780CqnJkhZkAKHp9jo\/0VMFNyLfv+FmFdHeAQblmrX92M9zBAXnbdXxzoMuAbvQjwKHD1je6DUyYGwXqvu\/QUTdE7KyInz5TPCtpbq2K3I2q+Q\/bEAxBBdpES0kwYBth0knMxDylVxVFemq5C2Cbt4iPCA7GJLnSIdQ72wA+XCbBqGhbWR4UW77MlAh8Y2NnzplYZ7JNhUvNNALZtL5QsNgqJA1UBbdgmJNk7bAfW4Mjw5N\/1C9Y7lf9JuxqfZNSN\/wgVMnvsfQlg782NKraMHPG\/fR28DWc30ubWQ5X63hgt\/TYk0fgJUHzj\/uZGDi0v85igNyedQQXXOVZC\/SPOgOHJq8Xn\/908ODDgWP16+DnBGgGzv6M3QAq+WRx0eqtUnFWgMIzf6HLye6Vz\/BZsDaXVwxWD2fItb7mBnJf+3pMhJyizkkJ+xq44gQlnfsO9vRu0RXhTI7TtHvirEj+SsTvvHMeosmRiQyIEOWAjYz2uvmSY5wpAgprAUm7nosRIQlo5G4BRlKk9a+ejbNFn0GcS5mt8qUW6eTfm7xc6w7dTxIH7z57IoV1cGQO6yenPbIpbhBRCoW+8V4rDZXtzZ1CPYAlTljFiD+GDY9TxsjD94EUM\/RsLJiNZlCnetdbA+Jyr\/NGbXHwFCV66UlwZ1JDQxGFBTXKG7\/hFXu1w2W0o0ELrXyuqpPGVkhc\/MJ\/z4gkmp9hSc5thuSX2KyN5UVHq259bcluIF\/EbiJEV39UIgLSx4uEI6I\/b4AwhwdvCwTQ6SwlXbIbISIFhPYIUA1THSW16ifoG6xM9GLmBIk6mxijcM4rtohXQwIA+pMj1cjNrgwRhQlNAqSUqE+M1peE7p1AJATBDNFFoiRmhN8BKRB77ire4EL1n9ALUR21pqa\/mbR1IC+hKuq7tnhc\/g5l6IrNROdm\/oypySecv33fzwbbHK9nXpJzsMv+j73chbSgpBakw0VRnOtkKcDL4WctbpQ85PeFmTM9ua7ycQsZo2RzkPTomo6hquZbm3O35GiYaobputXZGrATaRiOoCqhgz75z0u6UmG0C16OmHdXGTLI5OaSTRDB1qcSRN6IFnklyrAJ5hx5tZcKgZJHxMrZFF9wYdZeRSywngIOxYr0\/BAlw4OT6CZ2bBKM7hSCjby9\/Kb5Ae0dTjza9nBW3BDnEX9+dxIUl5a779GdizO3Xvgzr4H7Z3ah32J4p8OozLoE272\/Tn7HAOUgLR0fKW03J9J52\/ywq7y3jRP2Viv6B7cI9L9k0EPattdVVOB9nRzzc1SKE6D6rK\/kknfohH1Y70C1wgV7FfTpz\/01HGvTn8slsjc+XNtXwYIuDnc10s+oKW0clIfkfZEcIVsZsYy5XilsyrrA93rjDoByGGS9sAhWprmjRuHOJl2mxrHiu1tOyMOMvn0HOW7WcTDOn2Lorvmk\/XWxnOp3EjOLO+dJ28mFW25FijfbJF3VwIGcXyBBzqxDHMD0fO5BAgHihcn1r9f\/s3o9uyBYCVFo3MtnQt1K\/d7dNL0rsGtIzw2e2j5sOudeEdUNj+O\/IsRRupz20MiMB+ih0pHGuwIx1tSxPk2nTBMgeNvqGHskUsr4+Tin8vPjx0HtLFkSANVN0B26yrjps0tWav3vczDWBqsDaAMdfpYniXeohPyXWdeXd9vguTSV61cFyfuFnJeJfaK1aEHdlVjMOCDjK43Vw4Lb6k+rhTQgsJD9Q5OdTY\/1aGaSFKgJBWuLY50S0Vs4i+EU6QGcpOahAxXXEckm6fPtxsRta\/4GjMHKhTf3zXAQu1\/qinF0ZdPathcOE7todhox5NLHBWD52KqvlXwbFUFZRbKtTfx0VRA\/u+QW+e2inV3+vBww9pwc9D2qDujDFt\/SB2dMoUZTkL39I9qfCvutavy3LVTN\/B1UzNj3gKMdk+zE5Qv\/qQQA90xJnUtmi\/LhuwhgWTVNOfEMtya7jwcfGYwApPBfmBlpZup\/uburEpjK\/NYOzgE8F82ZUnV9u+Fm2iPhfgUxYnuvnWvJoGp6bzh42jt3ZPCmQPQO\/Kbsm79qlqs4xFsu9iV7oNkupNP4gRIHSVcRRz4lu1PPGaoDHgYxaAV0ROj1cXGmnLHqEqaTOWzR\/RrI5HQBGdlxi5hoPm9y8hXfLwiZYwMuCCBQKENYNeZG5S0RvWDAsYh7M5pVEVYv2VaELlfY55UvaAt6z3AJurLOaZlZHJwx6DbeKpxri7HZsKNyx2No9AMl8KvsgdI1zaO\/cCxy2rkZDgIKVEeQj8Ehl8MgLe4QsqB8NMm5rpAISYWrhihnB1JxO3POTsm8gRvgPKtRxfhNd3xwOGyEP41c0JuSaOrLqeO\/ZJoIIOuNDGKVJ2Lmt0pHuxXbVrilomApsdlgAkAXgaVHOrlXHuk2a7Rn8U42FlCz5UzEMU2FIviN+FAd5OqD5R1W4IGg+IONWc+WumX+ipvXmIIatpeIahAXDibGfj0pR1eAZQlanMzmowVtdpsvt36ThJVuRn2ByU+yVQseP4wvUtSm8cVfw2\/a29vev4u9IIj+k3c+wU7D933CfARL9weKr0tapguEjzqht+jBmsI\/VisiEIEzMQwLgabaKDsBmve4kjJae5t+9TrAjlMTEtOuYklrulejb0uC2YQ6KN1wUTuq\/NsMO5ux9t+nSqwh9jVT1pi2bnzw9RLjMvS8m9b4Msv72o2c02sYk4aZIKfkBlJpmV+eiNlZwh\/bWWFvw00UKUeO1b1LPRiD9A9dbq0pzLkZvyfqNkdGs1sOefaP7R38AfpiqzdNO5PwEv15BZvNiTjpfuYUsR\/c91K3iZYxd\/EK8ZthY76ReLiyQqQSew3kXoYjvKFL5+fEfFI80\/Ag54FiCZkGwU2X\/BOM21lzVilbWPlzyg8AFDD\/ZuXQL20E+rkvK4cH80KvTtoi\/lLesNz9I693RGqG3oLGOzOWLlbXaVl8qFU9isn1Fs8is9EgvIujhTtDGSPHqyiW0Y65Tr8ajYzSftcbw1G+s1td\/DlmwjDC19\/GfkivgMRGsqM7p02diZukT79WYqGjfhEshhb7fhJ0CebAuUcsZVygjl0\/ztNGSTeUXix7PEoyK0Ob1x\/zGMGgy+4\/N+YjfhifwJk\/WR5yj3YwjhDiktBc\/GJG6rIfzxf0BKy34BmtNQ5SZoC7CsS\/ko9b\/ogWs0vUqp2zvxfMKGZ8SXKQ60brHKagwPBnCMsUmhn+BmkXesWYm8Lnb3CRaQPlx+DXGNuaNsDGDOP8xJf8V4V7aTBV8uBX0ei3DYnnJhfvWJp+u6Ex0iBDBO667FrfEDgCevHqmmn9a0gnVlS2+CT0qrv\/dkKH18KFMjzaXbMLCpyMPTqMdHXmhnloWRUyzcbLCuRlwSltoSpb\/rbu5tuvjVolJIwIGgBqHt9TENTTPlu+hlzR5IazsyppNqOnnZw6a27mmazpmi7RWrxCxgt2ira\/SjYVQ87vOofP8roX7npI60cIYSVLGghqCGXM81+yWdLoiVg+P0zxYZPA+WI0fzx2WPtw42Rp6DxbDuUiDCW5jtFQWAGA2C0DVKo4mmFAo1ZRDZyiRbhNKrzvWu6QrZwOXEw3NnSpwseUYyWgtvpAaMM3UanOKcR\/o1eiSiy+8q+Czxu44MMxq2W\/eWJiFD4eV+W1p9b550jdJMYhUwqQ12F5qkrbeeu9OcQA9Z9qiMj2Dj4TeVQIbfr99Is1eB+JKw3ig4VLMvZM7KJ8n4rLWREFOdRN7zY8kKdxkimAKa1Vf4R+XPbn8l9uLLC1idlqMCODW9JfS3+QjYTjzi+vUU8PPZOvollfIIUfM1gDNWte1nzz05Lw42QjPmOQkNPTH5d+Q7mYFKPracCMi4iKWKumna0oR4sPWDsUISJmmikC9xPKXvB4WhU4VOESboGQnuJS+5OeIozFFmDtpVe95UH4uHoGaR4HvCrsVDSHmh6e6QlV\/NpSDVrJlx5s18za8ME\/DzHp1peRGuy6dO0\/Xox2muyvfOjHsTcRMEzH1a8iSPCZ2bk9MOQkmSjHCIk2XTrvgjDzn\/pXux+H4uEsuB\/CDdNDqm02g9SJRGRbxYmjIrr2rCB\/zPyOoz2cyJNtPbtAvwKAh3WKj5FGL0yH57feIPSxPR\/2OsQ4ABGKJi9eTTp5tdIXRmK8p\/Hfn313tg9MwMLHGdDriavJSHD05aMrBwLpCSKWfWQjeowqRkIpnezgMnkhJchNnoiK7I3E3EQSA3A0OMvXNfmnqLhhWoPMkGmov0UJvfLWFLFpRqAVixLSdMrQylvAzoYwrcIO04LKh5waeBw0tAluHoX5eMTo7rV+e1j0UuDQmslvN7AHVncIHv5gYmTVNq9Zh28RuK2dEvdiDWXpQ8PKOGTV\/p1+wdQ23U4ScDGJTz7GIA4GpJpv1mOQEss4fjZyUVFXd6zCwwYz7dSi6gbgCgp\/He7Z\/GhlowV75jw0ZQXjx+IssLI4w2wyTnzRLAMDdOZdapTMiGfuuXIg\/Vg30Oile1mZkuvwPcApBQlSzbmnb+GNEUR4ZA8rWko28SZs64TRe3aPvs9s80Y1fZn7dvbP6k+3tjklej8YG2SQW+rFP4SsFNjc0Ccv4pHeB7fu2DCuiC6O3wTXd9VKKsdsG0mHfFAD4siVkxrKpksS\/IMq3YJWUGhhaPGzRMJ+G6X4d5488FKxk914L1jyZJoekvuLolksWgblUWnbM6FQyvHDDxMkY5nDCRrze6714VpK6rQh\/ddu1zpPkpfNXd+q2DRbR8LTZ3eliU71gSKzLuLmSd\/PjzO++Zv8PVo9x8vx3W\/vh5zSN05OCPbRjUaRq6I9SG0cEwM8DbyTeOnzaMpJQyOmuafmlSokvtfArfhCugQoaarwjwC2fSTsNpR\/Ln3G3Hb9utHvkjAAlQkDbLF6syqx2b4DOwAtgFXVqt19+4wSMoj9MOLSr4JjbAxwQvSzPN6gDPMoV+qiZNMvBsbgUgus7815Lp\/\/HdNSidp2alN47l0VW90MXlAEtNGSZOqBBImX8u7Ot5ee\/NX+h+vD5fIuFd+oP9M2TYeLdM7fOmtZtit7X3DBVQTjO0hGSO\/rO5BudKW7nOW9QFGrrYt5Ou1XviY3LRMQaZNrC2xEjCwIUJ1QLAZIMCmIEHWgBtK\/XyHIts\/6vB92iczfNT6z8+uC9NEv6cKNL9+B8Pn1LhytLjejIPfQCL1vaUXD5kBt5KVTNT\/MmeaX8dZ5uNcO40jJvHwUbp1BJLc87vhbwQh2HpWeK7ReptMLj40HsIHOwVOAqlsfB1j5xn5yjOLYrOYGIZZISKIrcSZD7JJckaF2ZNYucPiJDBwgIjZkMFrjp+2OyCq4JxQZfpbh4Qoqaa0zlECl8uufhLA\/9uGmG6NbV5avd4BvLjsF5gqdEdE9jHY1CEuVM+sgF0oi2dqwSe4I5K79urcC94MNoH1ZghT\/hda3yz8hijBs9OXwlHKb8R93o84pixivVpQsZ+6BrHQn6SmH7oU9PxtdqIyFFDC8C+MiKvygJURNuvjwr6cqmx2l\/vjLwKDIKEv5QC5CKzKTmBWgIL5Dp7ZCIuohg83MFy+XJDzKytPcyOQfDeGas\/nJkgKjhG2AxlXhZQRWBsf+RjeJrpkGU3BwEQVau6M0hZyzymFpv0NPxg1Z944qGJ016ua69ekb2KgW+i3bLQz281FrAtP5hNKTVc8B6GKK4j1wIWiVJEXegMCtEFL\/Bk02yg6VY8rzZJ+KuJfQMMUX0z","iv":"03e09227325e328a6c2f69e98626776f","s":"40105b5328126aca"}
