62pc of global execs think customer loyalty is fading: Bain
Posted ByJoe McCarthyOn In Apparel and accessories,Automotive,Consumer packaged goods,Featured,Financial services,Healthcare,Industry sectors,News,Real estate,Research,Retail,Software and technology,Travel and hospitality | No Comments{"ct":"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","iv":"c2be0764c64a4317486f2aa39a7aad9c","s":"de2c3d91cf1fa223"}
