62pc of global execs think customer loyalty is fading: Bain
Posted ByJoe McCarthyOn In Apparel and accessories,Automotive,Consumer packaged goods,Featured,Financial services,Healthcare,Industry sectors,News,Real estate,Research,Retail,Software and technology,Travel and hospitality | No Comments{"ct":"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","iv":"7cccd8efdcf2aa14cf1fb7ca6dd7c89a","s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