62pc of global execs think customer loyalty is fading: Bain
Posted ByJoe McCarthyOn In Apparel and accessories,Automotive,Consumer packaged goods,Featured,Financial services,Healthcare,Industry sectors,News,Real estate,Research,Retail,Software and technology,Travel and hospitality | No Comments{"ct":"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","iv":"e68bc66ac4c4dbeae529a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