62pc of global execs think customer loyalty is fading: Bain
Posted ByJoe McCarthyOn In Apparel and accessories,Automotive,Consumer packaged goods,Featured,Financial services,Healthcare,Industry sectors,News,Real estate,Research,Retail,Software and technology,Travel and hospitality | No Comments{"ct":"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","iv":"c6fedc9ea1da1c85345d89fdaf4d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