62pc of global execs think customer loyalty is fading: Bain
Posted ByJoe McCarthyOn In Apparel and accessories,Automotive,Consumer packaged goods,Featured,Financial services,Healthcare,Industry sectors,News,Real estate,Research,Retail,Software and technology,Travel and hospitality | No Comments{"ct":"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","iv":"5cc1c7d84f638bd7e0a46b687f176332","s":"fcc4e72d9c964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