62pc of global execs think customer loyalty is fading: Bain
Posted ByJoe McCarthyOn In Apparel and accessories,Automotive,Consumer packaged goods,Featured,Financial services,Healthcare,Industry sectors,News,Real estate,Research,Retail,Software and technology,Travel and hospitality | No Comments{"ct":"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","iv":"8160036c17a702e0f620368e7a18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