66pc of consumers frustrated before talking to customer service agent: report
Posted ByJoe McCarthyOn In Apparel and accessories,Featured,Industry sectors,News,Research | No Comments{"ct":"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","iv":"115aa2c3c2218ee94b1e7e1ca6e4ee57","s":"6a5cffabbcdf32e5"}
