98pc of executives report impact from formal listening programs: survey
Posted By Nancy Buckley On In Featured,Industry sectors,News,Research,Retail | No Comments{"ct":"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","iv":"c9c617810c61c445b60b8e93f425e0bf","s":"797c9812fd15d30b"}