98pc of executives report impact from formal listening programs: survey
Posted ByNancy BuckleyOn In Featured,Industry sectors,News,Research,Retail | No Comments{"ct":"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","iv":"4d54e5e6222e36b0f3a9856128b24004","s":"74562f777f33b45f"}