98pc of executives report impact from formal listening programs: survey
Posted ByNancy BuckleyOn In Featured,Industry sectors,News,Research,Retail | No Comments{"ct":"5kE7Vcj\/FVR5t1k3N4U+1S5U8gaYHpwWPWlPu1vFjYEoskQAbJulnIn58JgI88yKAI7UYccFm6ArtAVIcZ51jQVhEG0Pyr1gLvj6HDzO+BfMZl7DsmA5w9frUIsWy\/vfsjhJy\/r57g81XbDQ3+6wB5j1IfTvfLuWhbAJhpyEWX6n1ZQ\/j96hVuKDDtMWy0ZnRtD26N73bPrlpNbysa7MOGLD7mrEiIQhhy7PWLfU1huZGQxM9\/mEov0BLIs0YgR3Q4BUDyq7BU2RoTHEDmleBVIHkbIBE06Iz8gwbcbbPzbiOxG7eoRb2aD5HzQ9tlZ+w\/g777g5ChEXN2D\/Yh11hCaz6dHoF4b2hqnh\/dSCkU9b8rD9CTFgMhN1WDX4mzZ7NaLEtNOejugKnLqbap39cGTrey3rQzbBPCC\/98ehqyJlv54yhSWJkzV7yO4bF2Z+zoKlHQnhT0W\/3+0\/y4tMhsHiHEUqxYPmvTo6z1eHZmnKQZJZ1tjpDHrS01cW\/X34ZTg8vhit71zm9cf\/bSD2Y5qxSzRL9GksbFDkaPyfdteR1K1VobjM84fjCqoxCrCiwHrqkikuhiKqtQG+lezUjEeSu9XV7IQb2i42I\/JgOLYnrgxxH0afaJM4KbeyzJLs04w9mOX9BbWfttpZT\/ZAc3f1u+t\/t2OV6SBHayiYWjvipfFPvXDvIoQDlWXjIXG\/1WFgHhAomKrQ8upAlMOwlWbrfuBveQViosnRfo1RVQpxSrn8Y+Z0RxYUorZUpqTyy0gxvEFg2vjfPE3SieF1wMhGKnP49S5AA57OgZpjUwtEbjRXG9UTRZUHD56P\/9IYpic4CLZdCQe6gVhmPMxTSOE7nnFUvCWcyooUrUSpQ4a99NHDCV3tZriycG9YyfTDdwhGCusKi52xXCBhWPfOs+s7t8kNQ3YeRfJ5301fFgxXfySY2SG7ddiX\/1gv6seQh3LnU9Qefx\/\/BgZYne7Nq7OMOljbYmDvySo1FXA+yW+fuDpkPuPwvzN\/79weEhAGFgiMhuIoNKB8U+LjwSrvtWI5PW\/mhMZLXxEgIegc9mVCKG5aw7ZKD630aLvSi0\/\/O46EcwbU1FtL85I+mVi4RE76DG1j46p2KJsM+zglo2jpStqYKhFOxnCxsV8Xs8srgCR2oMZokw5KtL09AlaaTyzuMEMl8WZwVfyKvbXLu0OqHIXvKrBN46WCZvSB3qsdts7e\/grv6tmDWzqJNGIku3imowq+21cTK0slIZgcoQo0X4pS09g3NXC+QNPeLFdintMDSMq6Ao\/lpxRO7WoP627eDoEDxcTWEacb0Sr8rwI8Ht5CPhzaGhmDWtDXN08hzuH2qxIibqaX5suHxYE\/86NUo0BQUpcCM4VmtcEFtcst\/pmoAk7Far0p+pmHT1t2ZN4KEg6CMg2B1LSq4sjd9OF+BSUITGIS3bvoKx7QX+v6l37rRy4Ot\/A+HSaQRrQroqyWX76YtzLQwbkzULA+ZWFm4UbvEhijxdKfEHpqVW+V0EDPIpLlrw9gLoWit0NyNp7WYHNEV5CKxeeR3pbUPLaQyUjzE1AZyOawqIBArCKgraT2UN1cyYPceGYMItpTA3RHgBlsW6yGCD5Z3XB\/LF2vM3EYxp7EJcSCQ9Q6w+4rsJ4uNh+v9BNG7crGL5j0MoBSyGam2EgRa+ho6DlFmhmALvcqf3QflU8rIi5UAYYVUVio3jlU9ME4VQGFTQaY1bG4TZU3eVWEykvbECuGBeIw41evPV2hy5eo28jauh7dbJDyTBolXBChltgUC1FOkEIM8mXjL0i\/PCRcf0IJdNRrczfmGyU8\/JzAan\/OWuHJdV8uDfo36IFlRh359K270NFFhriVe5iPTMpWIDPIOuLxcrHmQVPNdmLyY46GKGHJjhRxQ2Ns6G86+tjawZsuRYNLqyg5xw1BNBR+Ddwdb+cFgXGb\/WlvHkNxkFgZz+9wIjnHh67LtVVDZXkeDqkNukCK0yxZ+QrJCPxII+QhieIeHG+VVCMXTtleax8JAPwQngV63zRTtbX\/PXq4AiarXvG9KOpX8kMUO6LuBIgBv9xqqXBC2BSn4Lz4tlIbTugGFTTbNkI6CdDpaDlEwe3jw4Qd8aLFA7fOerWUaSpwtJ1ZTmx2TicZRN+lZPMbJzmpGuMlFstl1tvmCr5I+QSfbWepHXn2aaRW9MmyuD0Lf0PK5+U4p+OMT5Vz\/o6GphJGoKQt6jCA9vS2YkIvpR4Tfex0wyN4HuXBj6AwTquy5OSF0mqMZeguuyvZrH4dMSFhoRXD1XmnkArduf33uN\/YVLe+O4Hd131PQ7RBZPuadbdti4F8UDtjO2QBXwwBcYCRL3eg3+pI3VqBzBcEzPMte1bhpeN+53vH8ulM9YlV1S1HlildS1hOHu\/xoZKm\/WaMbiGyBKw1cXaJsH+UxyAaRPcvmyYilke5P5CyeK9U+E2jPWZSkaOHkreGmHdDHIKZGouHop4bTeAKKWP8689l1KphVIKD4ejv1fVXysSnPRhzH\/VwuCL4yK5GSSsiuYFYgqz8i9Hf6UsEBuu3Hl8QBeKFqdeiK+HyV0JaXvT77UizuaW5M+\/BSWonQiYnhkfYzbbuTY0TygS4TbUsHd3v5A05aABVHlwe9CMuAbluGKHXi5zHoQ48ZUEb+5vhvA+c70NCtLEZ4X0bEwUQrSJ7MdL+uxP2l2U3Oj\/Tcdt8WpDLPjoitcqYwN6MJW+di1\/Zlcvfb0bfYChOg9V9F3Ul9HsjyteBLENw9QypWeLUd004ynY07ggRalbP+24LYugVlVGHWqkhlUUyW0KFJJxpffBXz60leM7+iwqbAtnZBCiKm0sqG+SOMUQbdiq9rJyKAAtBRn4Iv54AS3O1NFDkHWZZmjfHLg6izCYu0Mh8jhuz3NH1rvatpBS+sSPNsZDpauwnDjXMASkoc0KzLZ97LoeB3l0O+tN7K3jY2XF86bErtkxebfxx\/1kPf3k7Mlo0uWISRynH76aUd82gJyejAEU0+JmUv9BbAeoWo4JCEKfkc2bzGQSqB9tf2N7jAq5IGEbnKEohzYKmMu2CZrdDI2V1X5ooSB2t22YJCEgadMmmjbzxnqQDUrXYiYgB9US\/VlpeXMdtgTqY6N1GueVS5Wprrbw0s8ktrLv5BRa8S\/tiU75djN\/hts+vcxAXtmLuoPvDKCETfbfiOm9sCrgrB3kB9zSBpcDyIX19cWxHbVlYapUzsb\/pNhN583CtV9Uy\/MVFBpaTEfePTl5bgLzdYkYJGDJWS7j0hMtD96mH3mBakjDAe6\/WCd1MjH7tM1OLlldo0ATmufPFFqSlKdGQ3vtnuX3D\/VmOWz+AKeKZPPBiTNhmgtMMlkW2WtNhkm0uyWtXNg8hDD\/vIQCieNZ5oJIa4wCmDltLbbrvV9EY7f4rCzJkzJEJy2yBJBNJDeRARN0JID+3HBeyjs92Heule4N3X4dhOniPt0mc2hqBX3jBzuP6\/VZtuzUL8hEEQm40jxPh2f1apWhCcUB6QOmsffBId7H6G3umhqoqGCQKBG7uvko9OA+D84yym4QlmmLhgN04tIsYrk6CfsRIVnu3iPSJA93RBWSk4bnn4T3Zep80LOahYMiwvWSVPUe4at1RaeGZHNmam5QBuT8E6dh+ZdXGRx8Ya4+zOULvi2j6VhsuSH3wKJE9RrEGo3BEWXAR2Th4WctBKIsUOUUN9vvX3xE8n9JtugAbN2iMTGviINEvkli4cLAiP5XO+K+XtPL1z1OuLtZ3jJIlr+2x6n2oEJAc9tn\/o+slb6PHOlE8ui\/81gYQgHCwq8XwJL376tD+q5gkrddAyTuqSiF\/mCBqxB8SgHbthT3z2Q1XATT21laMVcsyqCNeV6o7jTMAA\/UY5VaDG9aVUu5djJol+EKRAvOSeIpK0MOCyvXv7kkNoBEuC8uOfw2N4cq6cI87JVm2+BRKzZIKDdrHSFepW3NjrCaVfPtZ2zsEkW6ExOTSCwAxYXinU6HjC2AeFVwaXM0Br8FvMxp03jJ5c7Zzlty1nQ4ZVKq3PEXhYrDfaDjG\/zwPLwecKR3fT\/y06YbMG7vViw1KFrWJ911YN7Ys257z3+KGZx7D\/yt6NT8aWeZnr\/d\/NxqZcYhCQJKrZBZ60gph6g81ZYp3e35mD8twHAHKl07yPA6R7WQkxsjl7b821voX5yfxX\/Kb70FwP1dvqS9u1B7kiX03D6hI0U\/kzQcRJ25aw2hozH9mkdrt6UwcLnpzqVg24eekzmMWGc4Q880\/V+tD0fZkbXinv2aeMIEb\/9\/dGhzJqvAwgGWcAjurpHfvmTHuRSTTaIYxcJ\/QQ2ceFVhU9fGW\/sihaD1p08QNUGxF3rK+x2YpSf3wC7LxnBNkPPPNkpX3z8MPnsmyCFDyzTmIm+4l45GxE\/TckJw\/ATCSp7HhHX\/45RuMVmSe7w\/7knYAFEsXN2v9c1lSr0zlYODWuYO6gca1O0aG4oncUqsypKMiGzV7i4ZYb0yMwVVvVr+8AtsESy4qI6avgleu1jL1Z00D02lpjMvC5etZlSUvtHU9PMrr0CCzOFn7TjgrLb1fZaRUwR0yddoMAR97lPXn8h\/RT1BMJG+EAVKyhN6epZdOMOPtKkdLSbmDZJbhXINWKr2\/WRNG6s+q31DG3pKW9GHkLdED2HU9q41Bz1CEA3PSUU5Jgidur3AVIuWTSG1LHysAIaYevgwOUVROwXT7t6M1o99vx8+OojWmKg9RerAYmFdS7O8VElxpykuTQd7Za+8tyLAEuUz+9I+l43PfGA+F0dehI5qCyRYTvTRV0umlDPW9QlapKgXUq3q+2StrcnE0afWc68ii50OeCRQenM5+FMpMseGljztv2uRPEMtb+8ktKnTdscm9StnqxjykiYHY6UznVtCqydP5K9MuXrXpGqKjKFTrAL7ghAjYl5yK8NfdT4bjE2vaTB1YAxtzeQF9gt5u+yitixfkZFcfHvCGVO8oQOJVXmzWkd71O8ZG4T6DM\/9vVma86oGVLjyMVQjVJmirwVMhAJzfuyEe61IYCVAVWG6RHDR6AlKrw+tbkHcdFrxMEphUouLdatv3E19ZQ7VJsSdkg4IXoO1SBgnhfkCGgF92ypNX017FCoAiwHc6R0t+lYPGgOiP3cGuj7+OQjhUzYz2vgFEZ8gRe5OpsLqTki9SjZVXQdqhJDoT+fHhBAlEV29vQR5TFnYzK2fntW12739NPXswR8NFEZlcSaLL0IXRrx40i54SowJMYn9A50iePyAhBxxtjlhnvuZ7ZUvywEoDBO6TSPPDF+BO1FK6jlGHWeSaQmIpp5PrsL+Rde6DcjtyoFctHnzGpo2wmbvxTQ1zC\/IjQrV\/s7YzBFdbMkIe0j7G3knxT0meORuXft\/QP6O\/2WuSUGPT9LGQ8pjq0wUYSAv0inSmHyi1dS40ZEKFCMusufUzTVnTCUSGIZQTlUrvBManwbrcaaM59ha27vqzxrW8rc1An8QdXjF\/RVm3kBBTKLqDnJfOOVnDgS657Mf02uwQ9YuAn+Am8bXYBmmcm\/75mXMpG18P9H0ulGUMdJlSYy+4Hb27IH7rc7NywqfqXlz7LJYRlrpeWBK01BrySLLBEqVXVVfLV+y4cgzEUpt9To1s46WCQ3rB1px2IslYpz6Q390+B\/3GMvNmMAdcR3eBu6J9\/gcsysvnytd8jM5EctRdMarHVX4bNCrh+Ja9FsKglQzZkns7SLAbbBwIr00\/H14thLY6lSj7rVoukeKg18zbyZgncxzUyDt3JdxBP9w\/1wR05imOpshFXeFhdRJd0xvzVkBfjJUlObuPuL3MOI6O8FYLiKBliAbYPUVyAejoYOdwhZda1PEeanrdZWGE2GNtkixB\/hEpMmdf5ZgiTT\/F0361of5vtMOtP3kNd2AXBzveHRq4e\/HrvS2tcusjzqBiXETpinRcdpmhzIgGErb0juQLWX+MJrqMLT8t1htU\/rT5kYhwu0OPPnl9sWoNL1KyKco+Vuy6P\/Y\/3VA5eDSQbwJtJpgHy\/j5hpQnzuo0RjXkGR1CRv+hwmjwdb4126\/ml4FprARf\/4omSg7NJmDydSDtEHQkJIlH\/vkp\/kCkSV8R8yzeZqtXIUq3jpL7Y5lj\/JpmxCu6Oqk9wmfAdtG9ivtAji0zhJ\/8GXL994\/vtYKxBf+C6ALikZdD\/zXtqk0homJ+h8bj2EetdG5TpbKzb6vzfuT0hvznm293WH0QCed6XWX7n8LKNu09QAZS1hmAH8\/WDqyKoEoHK04lm9S4DB4r5jF+LI9Btk3f1FmEwWolo1xb1zepBOhWa139pz\/Czm+v7qQrPu\/bzYtDaZYVeAPa41RCPdbPHMbg5QQlbJeS\/wFfHmd2U2AYJJyl6sb8RgCwkLzahOiTmm3FFrUoy7SnNCxG55cOHmE526jcb2MbY4AmJrV3jdsmdH4ndJTR5O5ySaJjCAg2qqhkjLlTlo747j4oCq4nyv3uZ8ZdwYCtfuxJ4Jpo6B1eZ1XaQPt+I5N83Cmr\/xPYncZg\/RJduYk90zXutLAgQiPMO641QJaYyP24Zl1XjWWDsjq3S+XDI9bLlMX+jzYIMlT6at9ZTGS\/H2WC2OkrJBV0cHKBTbpbZdstOI956nhJaNspzl5hr6fjMegjRxJf3Nr6qaB2dG7jaEI\/h2VL54SXqJzp\/yBTUn55Ah7hpnvXk2piOFfh8F1OgoB7GtZJGEMuEx48eFRtoxkgR+27YmK43j5pmbBJAqp5jNjt0L9bn19DxYmZmuYgegJtwg6Ap1FG48rJl+rMS85rFl5zdH3m4grB49htKxOIpWb79+tKvMc4MOVHdll+Sj1Vubi\/eIZ\/mHFXRUyH8Oo9Wbfm5untR5dRkrshjbbymcwUy2GvRQPlean6ZecLvaexqVH8xkCGR6NONwGMAIzu4P1Gk9Y27CxJBaOQEeCIDEFzR86RXET8dlct1fvyDwdThFnOT6wZXn5NWyLKe63jyOT2adzfUyFczbzV\/EyEdqlOfeyPNg0ocgi0iqmoxNhihFvOdFPv2r+vqnMtbH+k7N3zIQG4zQfHekOKyPgENwihmdyGWu644Td5s09eH0uef6J3adsanQKo+7rcUSn8lBFsL3DnkVzik9QOavBG2wKrk8UEr0g2tkt2NNfZWyvCW3lyXIM\/QzYzinf1iMCiXDZ7OZHAiVFpr9ORe5YWkEsJWvuQUwqJa1G93gKHUgM2Oy0D0ZttXjn22KiOHVabsb8eHwwCoIUcOFW51ZYE+qzvz5z\/TPzgZ8xOlrrzQqm7FnqqUgWwkurXM7vJW\/FEa1AoBwIy7KJSdHwqdkjBB0speRCBp4fhzwwcQnRup0AEJrxUA7GgZGxYQPzJQ4gblc8wr\/lxxmHrfUg64lsI2XahDxNuipSAIxie7fzEJLCSORIOPEWK3sKmsggaQBKrTwMYwvuJnpHoIj6c4IaP1itLl6BOMlBkV8bnXPbreWdoxkEkJSBow3M4Jz1haun9Z1OvNXarbF3Bxo1tIIhqoQpIvL7WBBo5pykXbcJCbu0UxMV+orYwXqBDn2yD6t8wgW1Kn7qd7yCRDgiSm6cmRlIyQp4l3qf93If2yTfGjiYfM3L9P7KpM+DEc1vqWlhde6A7HZmtNCfSvsVY\/NNynSGy8xEn1EFG5n0aSz5bCP15k+29gvDIN8DsdKhnMs6WVQ6V1FdFoHwYzOJ9wGKtB27Je59PQV2bs23PSRIn7FMpgwpULgsz7jrSmXE221WbKgO2CKCQy5xlHGqWVM6t0+pl+MN2qKlykYkA2osT2nHOfuKpaRg9ssOtnIM81IfK9tYWTMdELwHZtGEs5gAzs2kvk2ePC5rBSe0ZRhWbOSzIPsxxhlUm8tyCQT3UvgCCTAJbmQCL+SEiZNDlYOFXfmoxEl7xZWzii1MMQsSWtXNp9b6YT6PnkiQnJNBX28FMaLt7BcmiYaXfZgj+pM3pWvMVYFF9UDlQAsPcVqh+FqEQyeTgpC3Ctu90sPlSQPvtQIwbRM4cjoqwRz7jVVCFEfGNmTn8RRPmzHZo77E3SsIbg9m9Cb2nzfTVfwEGLzvRPjvr0bQ+FOcYYx6mIp2UGyDzsZIP3wTZXhA7KXcSAnRwBj0BMKioHtTRY9zz8eVGlLrmmXJ8cn7hPealDY12SRcD9j3RgIFyPNpqYcQHjdD5CxAguFLJyawN6FongHxocK77aEatB2oLwTWKiyyxOSNmv6pacYTogD7ARIYorpp41hWtyyi53ye1eumps4vB4d2saYZQOhWK8SL6mQ29NgQTPn6DyqENGW1MIcCvG\/o7OMmeshPlqcA3WedH2\/U\/LcuCH3ETnhzSdKdzpQUVRYfG2P+mPMvsvX6uqAxxfxyuhPslm+V\/1zFkuBg3107V83pO2h1cf1sHCz3f2kex+dNeA2uy0cJO8QOTg7hfxunrg3EEB1enEE2Kjrqol9LXx12VqA70lJHAwltVhyIHVAjVBFcM09SWW5mQ6k4w9zk7eOCZBUY+Dn\/p127pIEk3+ZWsiS8x3DxeREj7\/pWJ5DFK7MQgcwQVLgiW0rI06q930VXEUbxOL\/EKD5ZLti4MIJH2rdrpko8R1e5fehvqqn9oA\/C31cTQ2emxNxyjSKWHpadWFlXGRyCiUkVJqKcSswJcgo1CDcfP3i1rHVDpW8SxqH0ZFQSe0Liiz8vsyHAuOaGjCvBqdQwy1KI0PN7pCehvYWNpo2D07CHfoJUkiRYlTV2wsoD05nWX\/fxGRaSpncTrJ1czuX6RuqXXWdWkKTHUiNaGt300zSVPRKYMvDYtuSGaN7xyolFfgRvOGbmG6vxPv\/E6GnPZUl5F31JdENTUitXAidyVXnxZlobEVB4yaGclmnMDOTJDXWH1qKbLxj30pvq3TJIr7QTZnZXLErk2QMZLHMeQFzrwn0K3BKJMaf2wsKloIXq3TBmKWscbtehySIkdLrn1zGhPbW1mUMCRrkQHyWKVhokeN7bmLsQ4EQ2IeGmmjvhBPHFnoL8RvL8ulT6iyMRU5sdPvjaWwFqTx1sjdXXbLRraVoDroTWNJRNA27IzQCPRShchwQyCY9NV\/W+YJ1pldPaL5+lpH5N1astNNQi6su1mAkY9j8NlpEWj1\/Qu8T7+j\/2G8UXInplZqWfyia99zqWchYUSJSwNl0yk88iwSGP9Hjcib6vw7jrkWqDCyPY52dskTNnUpqpI04SjX2rVyT\/l2V\/rV6xqvPEmcYwj7QTAdlZQ3ERFN+DRHyFdn9c+Tdf5bgOQItvjMsL7y3Psu6gz2028I7Q9rcsDw5Fi\/+gEBXfYth7s3fPfFWEFr3kxQsj1Sx+O2DfbzAduNMZFF\/XGcSNTA2RYWP3IUc5or1sQvP2iXm2Q7LiXNd2oD+pyTnAM1J1wb2F1s\/Wyawm3H2rnVD7LZ4QweiwN5efMA8YtF5Oh\/qoGnk4us4PU+RgR1+\/Fm9D5RpYnHJEKCIxhUwKlxXbF4iNbZoSX7fhfWawcHWBEzDKG0PAJf8GGR1w6vEyHDXzPwgnV2dHIDsLpPiMyDCJWZEFpWbVp51CJg5qhOX88zb+pmbdO\/IqAVgiwEhh\/TqGbarl\/9z+njsqlQTy9p+Y3ospeiBsfAWFmKJCzprieZTl+dTMcvgtFNs\/4J53j+RmxCBgp2NwWNgwaHtAipRannGtixyE8kyM5z\/TSN8noIC5SJtHK10Tnq3ZMpOJMI1kjPqVzOcH\/Q4xh98jt\/9Tbunl4QsE+PraQicXiwheDHOEjuoOrpvz1hpZocYYkrwQOCogF0BSym4ucLHmopK4BXEkwdIzzmHVsOOEAzKhASg391cQsg9j8W4IPMS\/cL0TaIWINHqTuMFR\/YnY2nuY7ZxN8st9qN4H05m9Uu\/EEditQ2X8fjJ3XsOa385bF28nnoccEA6Nc4XXDAOwg1q8B4PgHLPqDfHqP8mMJmyXOpY63FsxPOiC1SUQ3ZwVFOM6bMmI00dAY","iv":"828fa731fb8e89066f421e18b6d82c22","s":"ebf57e342944b1d0"}