Multichannel
June 26, 2013
By Erin Shea
NEW YORK – An Audi of America executive at Forrester Research’s Forum for Customer Experience Professionals East 2013 said that by redefining the employee experience, the brand was able to boost customer loyalty by 7.5 percent from 2009-2013.
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","iv":"9bfa1e6e5110f3eeed99d616d05f11a9","s":"8662b2ee1ba48f2f"}
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