Can luxury staff redesign customers’ digital experiences?
Posted By a Luxury Daily columnist On In Columns,Featured,Opinion | No Comments{"ct":"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","iv":"ed907584ec8fbc37d3389471a4ae7e8e","s":"48b373b05ddee5a0"}
