Can luxury staff redesign customers’ digital experiences?
Posted By a Luxury Daily columnist On In Columns,Featured,Opinion | No Comments{"ct":"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","iv":"19868f09e7650f16ce7b1c238e5fa849","s":"ca40971f5fd07f2c"}