Can luxury staff redesign customers’ digital experiences?
Posted Bya Luxury Daily columnistOn In Columns,Featured,Opinion | No Comments{"ct":"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","iv":"e0f3385a0e1c9ada9dcc13c23fd31621","s":"cd3e1fc80a42993b"}
