Can luxury staff redesign customers’ digital experiences?
Posted Bya Luxury Daily columnistOn In Columns,Featured,Opinion | No Comments{"ct":"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","iv":"d84dbf748116e1ef3ca22189ed01245c","s":"7475539ec975efe3"}
