Collapsing the two-way conversations between brand and consumer: report
Posted ByJoe McCarthyOn In Apparel and accessories,Automotive,Featured,Fragrance and personal care,Industry sectors,Jewelry,Travel and hospitality | No Comments{"ct":"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","iv":"3a5a71f7a4741b2ae03ebcc63bc09cd9","s":"fc646ec527f36af2"}