Collapsing the two-way conversations between brand and consumer: report
Posted ByJoe McCarthyOn In Apparel and accessories,Automotive,Featured,Fragrance and personal care,Industry sectors,Jewelry,Travel and hospitality | No Comments{"ct":"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","iv":"8bff46b3890690e0fb066d4a24e65272","s":"62e6cc6501d0d6b7"}
