Collapsing the two-way conversations between brand and consumer: report
Posted ByJoe McCarthyOn In Apparel and accessories,Automotive,Featured,Fragrance and personal care,Industry sectors,Jewelry,Travel and hospitality | No Comments{"ct":"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","iv":"6faf532e65d213356bde0c7df9354b00","s":"16e44aee1e70e088"}
