Concierge services forge ahead despite digital competition
Posted ByNancy BuckleyOn In Featured,Industry sectors,Opinion,Q&A,Travel and hospitality | No Comments{"ct":"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","iv":"315207a19c0c806f370f9b1b71146f08","s":"95759eae218e9fc6"}
