Concierge services forge ahead despite digital competition
Posted ByNancy BuckleyOn In Featured,Industry sectors,Opinion,Q&A,Travel and hospitality | No Comments{"ct":"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","iv":"fdde8fcf63d5298c2ef9deeb9cd7ecb7","s":"8ad3d9eeae9e7c04"}
