Concierge services forge ahead despite digital competition
Posted ByNancy BuckleyOn In Featured,Industry sectors,Opinion,Q&A,Travel and hospitality | No Comments{"ct":"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","iv":"8a6b234ffaee08bc2c96174575c52876","s":"a331469f946541b6"}