Concierge services forge ahead despite digital competition
Posted By Nancy Buckley On In Featured,Industry sectors,Opinion,Q&A,Travel and hospitality | No Comments{"ct":"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","iv":"3832e59f5bb1363c7bc75a1e98bcac87","s":"b17c464375bfc2f3"}