Concierge services forge ahead despite digital competition
Posted ByNancy BuckleyOn In Featured,Industry sectors,Opinion,Q&A,Travel and hospitality | No Comments{"ct":"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","iv":"32c970347b41c2d85a3537e328a8ac80","s":"a732999b2f044fc9"}
