Concierge services forge ahead despite digital competition
Posted ByNancy BuckleyOn In Featured,Industry sectors,Opinion,Q&A,Travel and hospitality | No Comments{"ct":"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","iv":"00d2347c73d5e5329ec4fdd237a8c99d","s":"a5aeafaeeb2fb28d"}