Convenience is competitive advantage as differentiation depends on service: Deloitte
Posted By Sarah Jones On In Featured,Industry sectors,News,Research,Retail | No Comments{"ct":"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","iv":"30717bf72378ebaec8cc4cd9ba962763","s":"6454fe465593073c"}