Convenience is competitive advantage as differentiation depends on service: Deloitte
Posted BySarah JonesOn In Featured,Industry sectors,News,Research,Retail | No 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","iv":"50d3cbec519c0431b8fb1794dd7139c5","s":"f4cd7e8957f7bc40"}