Convenience is competitive advantage as differentiation depends on service: Deloitte
Posted BySarah JonesOn In Featured,Industry sectors,News,Research,Retail | No 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","iv":"b68ecd7a7107cfe19966654d10586074","s":"eaea37806ef0832c"}