Convenience is competitive advantage as differentiation depends on service: Deloitte
Posted By Sarah Jones On In Featured,Industry sectors,News,Research,Retail | No Comments{"ct":"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","iv":"c07b6c28fd474f7ca8088f9500cf4215","s":"24d5874fff04cee1"}