Digital-meets-human approach aids customer-centric ecommerce: report
Posted BySarah JonesOn In Featured,Industry sectors,News,Research,Retail | No Comments{"ct":"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","iv":"08735572807f40314119a5166e337ba8","s":"bbbc941cde0be9df"}