Customer engagement in a multichannel world: Don’t reinvent the wheel
Posted Bya Luxury Daily columnistOn In Columns,Featured,Opinion | No 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","iv":"92c0ea96a3f43ab40dba9522070a87a0","s":"a97d1e314b196112"}