Customer engagement in a multichannel world: Don’t reinvent the wheel
Posted By a Luxury Daily columnist On In Columns,Featured,Opinion | No 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","iv":"f48eb4be92e385603f02800071e6e825","s":"64408a4c29c6519c"}