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Customer experience, Estée Lauder Cos., De Beers Group and Future of Luxury eConference

Diamond jewelry is set to be a top gift this holiday season, according to research from De Beers Group. Image credit: Forevermark

 

Luxury Daily’s live news:

Brands must continue to adapt CX to maintain customer relationships: KPMG
Customer expectations have changed rapidly during the coronavirus pandemic, and brands and retailers have to respond accordingly and rethink their approach to customer engagement and experience.