Customer experience needs renovation, not decoration
Posted By Sarah Jones On In Featured,Industry sectors,Marketing,News,Research,Retail | No Comments{"ct":"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","iv":"406050894de33c7ff9e70168b6a4116e","s":"a3a2424473f218aa"}