Customer experience needs renovation, not decoration
Posted BySarah JonesOn In Featured,Industry sectors,Marketing,News,Research,Retail | No Comments{"ct":"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","iv":"d2885b2ee427cca99a2b7ad6642c3b2c","s":"ffa5f16444db111a"}
