Customer experience needs renovation, not decoration
Posted BySarah JonesOn In Featured,Industry sectors,Marketing,News,Research,Retail | No Comments{"ct":"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","iv":"dc395bd1f224e33ba2817ba7e986bdde","s":"d8469f8807201e26"}
