Customer experience needs renovation, not decoration
Posted BySarah JonesOn In Featured,Industry sectors,Marketing,News,Research,Retail | No Comments{"ct":"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","iv":"d82ea7486049a3324ef06964c371b39a","s":"dccfdfebfd81d0a6"}