Customer experience needs renovation, not decoration
Posted BySarah JonesOn In Featured,Industry sectors,Marketing,News,Research,Retail | No Comments{"ct":"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","iv":"4b46136c012dbb522e906d6c390b6915","s":"e0a5297455df917c"}
