Customer experience needs renovation, not decoration
Posted BySarah JonesOn In Featured,Industry sectors,Marketing,News,Research,Retail | No Comments{"ct":"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","iv":"8f28f745e000a32d59de22a85a7e6fa0","s":"b85192f8b46f1b8e"}
