Customer experience needs renovation, not decoration
Posted BySarah JonesOn In Featured,Industry sectors,Marketing,News,Research,Retail | No Comments{"ct":"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","iv":"4b4b91540161af7cfbf83e922a959c8c","s":"8cdcffc306acf142"}
