Cultivating relationships increases customer loyalty, transactions: Zappos exec
Posted ByRachel LambOn In Featured,Multichannel,News | No Comments{"ct":"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","iv":"8041f5a2d2467e92f959b3bf5274a1ce","s":"cf509fbd1ad59e16"}