Barry Coleman is chief technology officer of UserCare
Customer support is your brand’s untapped secret weapon
Posted By a Luxury Daily columnist On In Columns,Featured,Opinion | No 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","iv":"6f46eb166a786c3e9f968eedfc4ee0b1","s":"414bda6e1ee6a174"}