Customers are lazy. Are marketers ready to pick up the slack?
Posted By a Luxury Daily columnist On In Columns,Featured,Opinion | No Comments{"ct":"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","iv":"bac9e2ce61f342ae2c0d474d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Vanessa Horwell is chief visibility officer of ThinkInk