Customers love you? Think again
Posted By a Luxury Daily columnist On In Columns,Featured,Opinion | No 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","iv":"77378be8a00dc86d83d9e9ab433a0246","s":"cb3c449ad5be1ae9"}
Gregory J. Furman is founder/chairman of The Luxury Marketing Council