Customers love you? Think again
Posted By a Luxury Daily columnist On In Columns,Featured,Opinion | No 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","iv":"29c1c5df503acd444d3cf90e424adb34","s":"bac0125df5cd923c"}
Gregory J. Furman is founder/chairman of The Luxury Marketing Council