Customers love you? Think again
Posted By a Luxury Daily columnist On In Columns,Featured,Opinion | No 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","iv":"33a4349c18135784984fc4789f6c7a2b","s":"62f96abd9e54677e"}
Gregory J. Furman is founder/chairman of The Luxury Marketing Council