Gregory J. Furman is founder/chairman of The Luxury Marketing Council
Customers love you? Think again
Posted By a Luxury Daily columnist On In Columns,Featured,Opinion | No 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","iv":"2a0ebac5a6bee45fd6b252b86f775b01","s":"4d1afec3ff4fe0c4"}