Customers love you? Think again
Posted Bya Luxury Daily columnistOn In Columns,Featured,Opinion | No 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","iv":"db6b5256c52c2a4d424231d0df7a52d9","s":"3946837db35ceb74"}
Gregory J. Furman is founder/chairman of The Luxury Marketing Council