Customers love you? Think again
Posted Bya Luxury Daily columnistOn In Columns,Featured,Opinion | No 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","iv":"e10f95370ffdbfc425bc72ec759e6ca8","s":"c41bb24f5c099d12"}
Gregory J. Furman is founder/chairman of The Luxury Marketing Council