Customers love you? Think again
Posted Bya Luxury Daily columnistOn In Columns,Featured,Opinion | No 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","iv":"497b381e74d6cb419e29c834c58a3260","s":"08cfe8f38f1dc51e"}
Gregory J. Furman is founder/chairman of The Luxury Marketing Council