Customers love you? Think again
Posted Bya Luxury Daily columnistOn In Columns,Featured,Opinion | No Comments{"ct":"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","iv":"4b5ae53330a4b656468e833ebb30f4a3","s":"57fef4128070182e"}
Gregory J. Furman is founder/chairman of The Luxury Marketing Council