Customers love you? Think again
Posted Bya Luxury Daily columnistOn In Columns,Featured,Opinion | No 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","iv":"e3e2d458960653ccc4a3c816e0a69a6d","s":"2329d550c04a2e42"}
Gregory J. Furman is founder/chairman of The Luxury Marketing Council