Gregory J. Furman is founder/chairman of The Luxury Marketing Council
Customers love you? Think again
Posted Bya Luxury Daily columnistOn In Columns,Featured,Opinion | No Comments{"ct":"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","iv":"2e612e53c3ed0a9e92f4afba49f75e19","s":"b0c09b2b762d91ae"}